Alejandro Stead Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

• Coordinate timelines with clients to ensure product gets delivered and installed in a timeline manner and according to safety guidelines and protocols.• Investigate and identify equipment failures, addressed associated issues and implemented processes to minimize and avoid them in the future.• Participate in the introduction of new products to market and support the commissioning of those in collaboration with international support teams.

Calgary, Alberta, Canada

• Responsible for overseeing team performance in different warehouse operation roles, including shipping/receiving, picking/packing and inventory management.• Optimized driver time and efficiency by redesigning routes and delivery schedules.• Achieved an accident-free goal two years in a row by developing and implementing standard operating procedures (SOPs) and enforcing safety control measures. • Led performance meetings to provide guidance to staff and receive feedback. • Boosted customer satisfaction through individualized communication and personalized assistance with general inquiries and complaints, which resulted in a 25% increase in customer satisfaction and corresponding sales.• Improved productivity and accuracy by optimizing product locations and inventory.• Investigated and identified inventory discrepancies, addressed issues associated with them and implemented strategies to minimize and avoid them in the future.• Use of MS Office (specially MS Excel) as a tool to visually track KPIs and analyze inventory data to implement changes and achieve an efficient workflow.

Calgary, Alberta, Canada

• Successfully led the team to increase inventory accuracy from 99.4% to 99.98%, becoming the most accurate branch in Canada.• Reviewed each delivery was accompanied by the corresponding documentation.• Streamlined the quality control procedure of incoming and outgoing products as well as returned stock to ensure high quality and resale conditions. • Ensured compliance to company’s policy and procedures by serving as a role model to create a safe and respectful environment.• Mentored employees to perform their duties diligently and assisted when needed.

Calgary, Alberta, Canada

• Responsible for processing returns, sorting incoming daily merchandise.• Performed daily cycle counts and moved stock to have the most efficient product flow with the use of RF scanners.

Calgary, Alberta, Canada

• Performed various jobs on demand in a wide range of industries.

Madrid, Community Of Madrid, Spain

Bachelor'S Degree, Mechanical Engineering

Bachelor'S Degree, Mechanical Engineering

One-year Exchange Program