Provide Customer Service to Central America’s Biggest Airline• Delegate with passengers and meet their customer service needs• Oversee 100 passenger service agents and ensure shift procedures• Provide personnel training in safety and job performance• Input and maintain staff files accurate through a computerized database• Comply with, TSA, CBP and Labor Board regulations• Assist with investigation on employees complaints and injuries• Extensive interaction with Senior level Management• Process payroll for personnel• Complete daily reports• Verify passengers appropriate immigration documents to fly to its destination (Course given by The United States Embassy in El Salvador) such as authenticity of visas, resident cards, passport, ticket, check in luggage and assign boarding pass.

Screen, train, develop, and hire for clerical and industrial positions• Conduct reference checks on all selected candidates• Provide personnel training in safety and job performance• Provide outstanding customer service to clients• Attend job fairs and recruit proper candidates to meet clients needs• Input and maintain staff files accurate through a computerized database• Comply with OSHA and Labor Board regulations• Assist with investigation on employees complaints• Extensive interaction with Senior level Management• Process payroll for Rico International associates.