Alejandro V. Email & Phone Number

Ireland

Dublin, Ireland

o Champion of chargebacks and complaints. o Produce Invoices within the agreed service levels.o Follow up on outstanding monies owed in accordance with the credit control procedures, which include direct dealing with regional managers, brokers and clients as and when required.o Document and keep records in respect of each client account for the purposes of auditing.o Action and update weekly reporting.o Resolve customer queries within CTZ service level.o Participate/manage project work when necessary.o Complete reconciliation work on accounts as and when required.o Assist regional managers, brokers and clients in relation to credit control issues as and when required.o Provide support and relief work to other team members when necessary.o Liaise with Client Services to ensure amendments are up to date at the point of invoicing.o Continually monitor and review current practices and procedures including system processes and where necessary make recommendations in respect of enhancements.o Escalate problem accounts to Team leader.o Maintain a high level of customer service both internal & external

Ovens, Co Cork

o Management of a cash collection portfolio with key focus on meeting and exceeding quarterly Int’l Cash, Over 60’s and DSO targets.o Develop solid relationships with said portfolio, acting as a point of escalation for customer problem resolutiono Negotiate prepayments and review security instruments to ensure timely paymentso Minimise aged balances, and facilitate dispute resolution, through leverage of professional relationships with EMC partners & customerso Develop and support projects and tools to enhance the performance of the Credit & Collections team

Ballincolllig, Cork

Bachelor’S Degree, Bsc In Government And Public Policy, Second Honours

Subjects: Issues in Irish Politics; Local Political Systems; Global Governance; Market Research. Completed 3-month work experience.

Bachelor’S Degree, Degree In Management And Public Administration, Second Honours

Activities and Societies: Colaborator student in the Economy of Enterprise Department, University of Cadiz Subjects: Public Law.