Alejandro Velazquez Email & Phone Number

Miami, Fl, Us

Miami-Dade County, Florida, United States

• Led data-driven operational strategies across multiple projects, delivering detailed data reports to C-level leadership for improved financial forecasting and decision-making.• Developed and tracked key performance indicators (KPIs) to assess operational success, focusing on financial accuracy and data-driven process improvements using data analysis tools like Power BI and SQL.• Managed a $9.5MM, 20+ project portfolio, optimizing resources and ensuring on-time delivery while reporting outcomes to senior leadership.• Delivered financial reports on key metrics (Pipeline Health, EBIT, OpEx, Net Profit Margin, Operating Cash Flow) and led the month-end close process, providing data insights to senior executives for strategic planning.

Miami, Florida, United States

• Managed daily operations, ensuring program goals for service level, quality, and staffing were met.• Effectively communicated with and motivated teams, providing feedback and performance improvements.• Collaborated cross-functionally with quality assurance, training, and recruiting teams to align best practices.• Served as the subject matter expert on client businesses, leading client engagement strategies to meet business objectives.• Regularly met with clients to strategize and implement plans to achieve their targets.

Miami, Florida, United States

• Forecasted needed parts for the Miami Dade College Public Schools In-Warranty remote devices.• Received and recorded incoming and outgoing inventory using WMS systems.• Analyzed client’s monthly average tickets using ConnectWise systems to predict the number of devices to replace or repair. • Coordinate Physical Inventory and Cycle Counts.• Initiate, Compile, and Analyze, all Inventory Planning, Forecasting, and Purchasing.• Assisted in the development, implementation, and improvement of policies, procedures, and systems to ensure the accuracy of inventory and data.• Provided IT support for Windows 7 to Windows 10 migrations, resolving technical issues related to LAN, VPN, and peripherals to ensure smooth remote work operations.

Santo Domingo, Dominican Republic.

• Supervised the migration and deployment of more than 30,000 end-users from PSTN to Voice over IP (VoIP) from the BroadSoft systems to the Huawei IMS platform within 1 year; decreasing service interruptions by 60% and reducing the licensing costs by more than 80%.• Designed and implemented several satisfaction and performance surveys to upgrade from 6 to 9 points the Net Promoter Score (NPS) of VoIP products.• Analyzed critical KPIs such as ARPU and EBITDA to enhance the product revenue.

Santo Domingo, Dominican Republic.

• Designed and documented 100% of client-related processes, including UI/UX, for the implementation of the company's new Virtual Store and acted as subject matter expert for the UAT.• Supported the 2016 Information Security auditing team making a total of 5 safety recommendations to all departments involved.• Created and documented 2 procedures for the provisioning of IT equipment to internal clients.• Collaborated with project “SOMOS” to elevate, from 7 to 10, the overall customer satisfaction, redesigning and implementing all Front-End processes.

Santo Domingo, Dominican Republic.

• Managed two technical teams, overseeing the successful execution of electronic security systems (IP-CCTV & alarms) projects.• Negotiated contracts that generated over $50,000 in revenue.• Ensured timely and cost-effective project completion.

Punta Cana, Dominican Republic.

• Led the installation and configuration of IP-CCTV security systems at multiple locations in the Punta Cana Village, including Punta Cana International Airport.• Provided on-site technical support, resolving issues related to LAN, VPNs, and system configurations.

Master Of Commercial Management And Marketing

Master Of Business Administration - Mba

Master Executive Of Cisco Network Adminstration

Engineering

Engineering