As Senior Product Manager, I work collaboratively to manage a portfolio of 30 client accounts and also supervise a team of 4 Full-Stack Developers and 1 User Interface (UI) / User Experience (UX) Developer. I wear many hats in this role and am responsible for overseeing product management, business analysis, client relationship management, and product ownership. I successfully manage product roadmap and vision for demand-side management tracking systems used by 30 electric and gas utilities and work closely with the marketing team on product rebranding efforts.A few of my key accomplishments included:• Developed P3-Lite, a low-cost software solution for small to mid-level utility market, which resulted in doubling user base from 15 to 30 utilities in less than 1 year. • Contributed to the implementation of procedures and policies to align with Service Organization Control 2 (SOC 2) compliance types 1 and 2 audits.• Conducted financial analysis to identify profitability and strategies for revenue optimization. Presented analysis and financial reports to executive leadership. • Led daily standup meetings with 3 Analysts and 5 Developers to gauge productivity and promptly resolve development roadblocks.

In this role, I designed, executed, documented, and administered more than 40 unique program workflows using Frontier’s proprietary workflow engine, striving to meet or surpass clients’ business requirements and expectations, while aligning with regulatory guidelines. I also wrote responses to Requests for Proposals (RFPs) and served as a member of the Confidentiality and Security Team. A few of my key accomplishments included:• Onboarded 15 new clients throughout the full product lifecycle, from initial discovery phase to product launch and maintenance. • Communicated with clients to coordinate release schedule and scale product post launch. Set expectations early to deliver maximum value to the client and scheduled monthly releases. • Used Jira to efficiently manage a backlog of development tickets and prioritized 10 to 15 tickets simultaneously based on importance and client needs.• Identified opportunities based on client requests to enhance product features, striving for 100% client satisfaction.• Collaborated with engineering team on calculating savings for EnerTrek software division products to ensure calculations matched what appeared in state technical reference manuals and on technical documentation.

As Business Analyst, I researched, captured, analyzed, and documented business requirements and translated into system functionality by applying ERD diagrams, state machine diagrams, use cases, and other tools. I built strong working relationships with cross-functional teams, project team members, and clients throughout all phases of system development, communicated project status, and ensured projects were completed on time and within client expectations. I was also responsible for maintaining system documentation and training materials. A few of my key accomplishments included:• Facilitated and presented end user training. • Prepared testing strategy, test plans, and led user acceptance testing. • Created test cases and tested system changes to ensure system functionality to meet user requirements.• Organized and conducted quarterly user group meetings to communicate with client stakeholders, gather feedback, and drive product roadmap. • Built wireframe designs of prototypes, user interfaces, and web architecture using Protoshare and screen capture tools.• Developed and executed program implementation procedures and requirements to guarantee seamless code deployment.

In this role, I was the lead for environmental compliance and material composition requests. I analyzed engineering reports and factory build lists to discover restricted substances and ensure compliance with applicable regulations and guidelines. I also maintained vast understanding of environmental policies and regulations and trained team members on current global environmental directives and methods for managing customer requests. I researched information and managed projects for web content including developing a Conflict Minerals infographic and RoHS infographic which were showcased on the company website.

• Compiled Material Requirements Planning (MRP) reports weekly and ordered inventory based on reports in high-usage locations in the company• Sourced parts with vendors to check for competitive pricing and delivery times• Expedited orders and contacted vendors that would not meet promised ship dates

• Reallocated inventory for priority shipments instead of buying new inventory to keep costs low for our company and our customers• Maintained stock and performed constant cycle counts• Transferred stock to different locations within the company using SBT accounting software• Trained other warehouse employees on shipping, receiving, and inventory procedures• Ran inventory reports daily from the company database