Alejandro Ayala Email & Phone Number

Chicago, Illinois, United States

Greater Chicago Area

• Develop and implement the testing strategy on upcoming projects to meet regulatory compliance
• Evaluate, execute, and maintain a high standard of quality and reliability for all software developed
• Create and review defects, status reports, and submission documentation
• Assist the software development team with defect reproduction steps
• Monitor the project status board for defect statuses throughout the project lifetime via JIRA
• Attended weekly PID scrubs with the development team to coordinate defect priorities

Elk Grove Village, IL

• Skilled in Demolition & Reconstruction
• Comfortably navigated multistory heights and able to lift more than 75 pounds
• Communicate project goals and meet deadlines
• Provided guidance on proper techniques and safety requirements to new technicians
• Monitored employee productivity and optimized procedures to reduce costs
• Oversaw inventory, ordered new equipment, and scheduled repairs for damaged machinery

Greater Chicago Area

• Interpret and apply insurance policy benefits to international customers.
• Provide travel assistance to international customers.
• Communicate with health providers to develop rapport, confirm eligibility, and payment.
• Determine level of service needed and eligibility of customer.
• Document all relevant information effectively and accurately in case management system.
• Work with team and resources to resolve client and customer issues.

Elmhurst, IL

• Excel at handling a variety of customer service and administrative tasks
• Resolved customer issues with expediency
• Dispersed incoming calls or mail to correct recipients throughout the office
• Dealt with National Logistics coordinator to schedule delivery/pickup of laboratory specimens
• Assisted with technical issues
• Maintained positive relationships with team and customers

Rolling Meadows, IL

• Supervision and assistance with the training of technicians
• Skilled in presenting service and products to clients
• Proficient in installing and repairing duct fixtures and equipment
• Extensive knowledge of plans of project, sales goals, and meeting needs of clients
• Assisted and supervised in construction projects schedules and coordination of work
• Develop leadership and social skills