Alejandro Ayala Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Greater Chicago Area

• Develop and implement the testing strategy on upcoming projects to meet regulatory compliance• Evaluate, execute, and maintain a high standard of quality and reliability for all software developed • Create and review defects, status reports, and submission documentation• Assist the software development team with defect reproduction steps• Monitor the project status board for defect statuses throughout the project lifetime via JIRA• Attended weekly PID scrubs with the development team to coordinate defect priorities

Elk Grove Village, Il

• Skilled in Demolition & Reconstruction• Comfortably navigated multistory heights and able to lift more than 75 pounds• Communicate project goals and meet deadlines• Provided guidance on proper techniques and safety requirements to new technicians• Monitored employee productivity and optimized procedures to reduce costs• Oversaw inventory, ordered new equipment, and scheduled repairs for damaged machinery• Identified inefficiencies and made recommendations for process improvements• Experienced in operating Scissor Lifts and Articulating Boom Lifts

Greater Chicago Area

• Interpret and apply insurance policy benefits to international customers.• Provide travel assistance to international customers.• Communicate with health providers to develop rapport, confirm eligibility, and payment.• Determine level of service needed and eligibility of customer.• Document all relevant information effectively and accurately in case management system.• Work with team and resources to resolve client and customer issues.• Maintain monthly average score according to quality standards.• Demonstrate initiative to communicate complaints to Senior Assistance Coordinators or the TeamLeader.• Work in conjunction with Team Leader and Team Manager to meet performance goals.• Adhering to predefined performance metrics, to meet client service level agreement(s).

Elmhurst, Il

• Excel at handling a variety of customer service and administrative tasks• Resolved customer issues with expediency• Dispersed incoming calls or mail to correct recipients throughout the office• Dealt with National Logistics coordinator to schedule delivery/pickup of laboratory specimens• Assisted with technical issues• Maintained positive relationships with team and customers• Remained proficient and proactive in dispatching jobs to drivers

Rolling Meadows, Il

• Supervision and assistance with the training of technicians• Skilled in presenting service and products to clients• Proficient in installing and repairing duct fixtures and equipment• Extensive knowledge of plans of project, sales goals, and meeting needs of clients• Assisted and supervised in construction projects schedules and coordination of work • Develop leadership and social skills