Alejandro Bergsma Brambila Email & Phone Number

New Zealand

As the primary point of contact for security incidents, I closely monitor events from various SOC channels, including SIEM and SOAR, tickets (Service Now), and emails. I am experienced in responding to and resolving incidents related to phishing campaigns, compromised accounts, malware, and data loss, while strictly adhering to the Ministry's ICT Security strategy, guidelines, and processes.My role also involves:● Escalating issues as needed.● Implementing system hardening measures to reduce the "attack surface".● Conducting risk assessments in endpoints and other systems.● Collaborating with users to integrate their needs into existing or new security solutions and platforms.● Staying up-to-date with new cyber threats and proposing relevant countermeasures for the Ministry.● Developing and delivering awareness campaigns, including tailored training and scenarios for business users.● Investigating breaches and incidents using top cloud solutions such as Microsoft Azure, Sentinel, and Defender.● Reviewing processes to ensure security compliance and protect business information and privacy.● Coordinating with various Ministry vendors to ensure timely results and rigorous security standards.Accomplishments:● Successfully educating business users on the importance of security and encouraging them to adopt best practices, by translating complex security information into simple and appropriate language.● Effectively managing internal changes within the Ministry, including the implementation of cloud solutions and being part of the 1st official SOC team.

Wellington, New Zealand

As the primary IT Administrator and IT point of contact for the Wellington site, I took on the responsibility of meeting complex and demanding client requirements by leveraging my experience and expertise. My key tasks covered managing and administering IT for internal staff with varying configurations and scopes, conducting security audits, and identifying appropriate security countermeasures as the IT Security DRI.Additional role-involved tasks:● Supporting PM managers and other departments in coordinating changes with the deployment, upgrades, and delivery of hardware and corporate software solutions to users.● Managing local dependencies that could impact successful delivery.● Overseeing the IT Change Management Process of software and hardware systems to meet client requirements.● Following up with User Acceptance Testing to close delivery milestones.● Liaising with external vendors and suppliers to ensure Business Continuity Planning was met.● Organizing system documentation and procedures and strengthening controls.● Managing stakeholders and monitoring and escalating issues as necessary.Accomplishments:● Successfully implementing Business Continuity Planning, meeting all targets even in the face of adversity, such as the 2016 Earthquake.● Delivering a major global OS release installation for a key client ahead of schedule, resulting in excellent client feedback.

Mexico

I was tasked with leading an end-to-end IT project management initiative in a predominantly Apple computer environment. This encompassed designing, implementing, and standardizing all IT infrastructure and operations. My scope of work covered:• Collaborating with the firm's owners and investors to develop early estimates and proposals.• Creating an IT strategy and solution to achieve present and future business objectives.• Developing a baseline schedule during the planning phase to manage the project.• Conducting research, interviewing vendors, and analyzing the best providers for each project phase.• Supervising and working with providers to ensure timely delivery of each project phase.• Reporting project progress to stakeholders.• Developing and implementing IT systems policies and procedures.• Recruiting, training, and mentoring IT staff to maximize business value and achieve IT goals, while also ensuring an effective handover to the local IT team.

Mexico

I worked with leading creative professionals specializing in corporate branding design in Mexico, where I was responsible for introducing and standardizing new technologies to improve their IT services. Scope of work included:● Collaborating with Managers to create a practical roadmap for enhancing their IT services (infrastructure and software) to help them achieve their goals. ● Implementing SaaS tools and solutions like Google Apps for collaborative work and Basecamp for internal project management, enabling a smarter and more collaborative way of working. ● Assessing network/cabling/communications, coordinating the delivery of various network assets to improve connectivity and resolve connectivity issues. ● Configuring and administering Xserve /Server App for compatibility and secure access. ● Establishing and implementing local security policies to ensure secure access and file manipulation for all shared resources. ● Troubleshooting users, equipment, software, and services both on-site and remotely using control technologies. ● Implementing a software licensing control procedure aided by third-party software. ● Training and mentoring staff members in the use of technology to maximize business value.

At an international management consulting firm specializing in sustainable development solutions, I undertook the following responsibilities:• Negotiating leasing contracts with providers to replace old and slow computers with faster and optimized ones.• Successfully implementing a Gigabit cabling and racking system, replacing unstable Wi-Fi and obsolete 10/100mbps infrastructure.• Configuring Windows 2008 Server and Windows 7 workstations.• Implementing a Corporate antivirus system solution.• Regularizing software licensing.• Developing a knowledge base of technical and operation procedures based on ISO 9001-2000.• Providing on-site and remote support for end-users, equipment, software, and services issues.• Recruiting and training IT support staff.• Communicating with internal staff on technical and non-technical issues in a professional manner.Accomplishments:● Boosted productivity and performance through the use of optimized and faster hardware (Server and workstations) acquired through leasing.● Enhanced control and security with the implementation of the Server and Corporate Antivirus solution, enabling employees to work without concerns about security threats.

I worked on the government program "e-Mexico", which aimed to bridge the digital divide and stimulate the growth of the Mexican economy by interconnecting 10,000 Digital Community Centers (DCC) into a national network. Job responsibilities encompassed:• Traveling to different locations across Mexico to coordinate the delivery and setup of IT training in Digital Community Centers.• Training staff members responsible for operating IT infrastructure in the Digital Community Centers.• Documenting issues with training sessions and collaborating with content creators for continuous improvement.• Identifying and reporting issues with IT infrastructure during travel to different DCCs.My accomplishments include:• Developing and implementing a more friendly and casual approach to explaining complex IT concepts in training sessions, resulting in an upturn in academic progress.• Successfully conducted numerous training courses over several months, despite being understaffed.• Achieving a sense of personal satisfaction from improving the community.

I worked for a small local company that specialized in advertising media in traditional formats. My responsibilities included restructuring their network by diagnosing the obsolete hardware and cabling infrastructure. I also installed, upgraded, and migrated their systems to Windows XP while monitoring and maintaining the ones that were already installed. Additionally, I was in charge of diagnosing software problems and resolving them when possible, or escalating them when necessary. I provided weekly progress and issue reports to the IT Manager. Furthermore, I designed the layout, look, and feel of their new website version. Finally, I was responsible for troubleshooting end-users, equipment, and software issues on site.

I worked with one of the main educational institutions in my hometown of Cuernavaca City. Here, I implemented a Linux server with a Windows 2000 workstations platform, along with its respective policies for access to shared files. I also designed their website, migrated their traditional ISP internet service to a faster, more reliable connection based on microwave technology, and implemented security hardware like IP cameras. Additionally, I recruited and trained IT support staff.Finally, for the educational institution's website, I was able to achieve recognition by winning the Golden Web Award in 2002.

Mexico

I worked in the IT department at IIE, a Mexican research center focused on innovation and technological research for the electric and oil industries. As a hands-on job, I had various responsibilities, including troubleshooting end-users, equipment, and software issues on-site. Additionally, I designed and developed the intranet web page for the department and managed user accounts and FTP server services for document and information uploading. Another responsibility included managing and configuring the special institutional software.

Master Degree, Sustainability And Environmental Management Focused In Renewables Energies

Degree, Computer Informatics, Degree

Technical Degree, Electrical And Electronics Engineering