Alejandro Caipa Email & Phone Number

Administer the development, planning, projection, and implementation of the overall strategic technology goals of the company.Conduct the research and evaluation of newest technologies regarding equipment efficiencies and cost containment.Research and analyze financial data for budgeting and forecasting; planning; cost control; and cost avoidance.Create metrics for projects to make informed recommendations to management regarding business operations and the customer centric initiative (CCI) customer experience.Expertly provide recommendations on strategies to improve systems based on current and emerging technologies and anticipated market needs.Perform the analysis of cost structures and analysis of revenue trends.Collaborate with the Executive Team in the development of marketing strategies; research and analysis of the competitive market; forecasting of expenditures; and establishment of pricing.Coordinate with the Sales Department in determining and assessing opportunities; analyzing and executing sales strategies; and delivering process enhancements.Formulate long- and short-term sales strategies by reviewing call patterns and customer trends, as well as predicting future equipment and capacity problems.Major Accomplishments:Increased the customer base by 25,000 to 30,000 prepaid customers in a span of two years.Positioned the company from residential telephony reseller to long distance provider by developing new products.Decreased costs by 25% through the implementation of a GSM gateway network in Central and South America, which included Mexico, Honduras, El Salvador, Guatemala, Colombia, and Panama.Successfully established and operated a Worldwide Interoperability for Microwave Access (WIMAX) pilot program to replace the wire line phone service in Ixmiquilpan, Mexico.Yielded around 85% of total sales from the Atlanta market through the establishment of a strong presence.

Oversaw the organization of all residential connections and provisioning.Directed two technical support staff and a systems administrator; while mentoring eight employees.Spearheaded the development, planning, and implementation of the company’s strategic goals.Ensured prompt resolution of the company to all market needs establishing the plan for the company’s infrastructure.Major Accomplishments:Rendered keen oversight in directing and implementing a soft switch in the Atlanta area; and setting up 5,000 customers allocated throughout the affiliated Central Offices.Contributed in the activation of equipment in 13 Central Offices within the metropolitan area in Atlanta.

Managed seven field service technicians; and four to five in-house customer service representatives in charge of rendering customer help desk support.Controlled software and device installation, as well as file server maintenance.Executed and supervised maintenance, repair, and troubleshooting of all computer equipment.Guaranteed the efficient utilization of network resources and maintained an adequate capacity to gain new users.Major Accomplishments:Enhanced the efficiency of the field technician’s scheduling process through the application of new technologies.Made significant contributions in the design, development, and implementation of Microsoft Access databases into Blackberry’s technology which resulted to the automation of the scheduling process of field technicians.

Bogota, Colombia

Deployed a SIEBEL application, serving as liaison between IT and businesses areas. Installed and maintained beta versions of SIEBEL to guarantee proper deployment.Implemented SIEBEL into production as a CRM system for the entire sales force.

Directed a team of 4 responsible for the design, development and deployment of a CRM system for the sales department. Participated in setting the direction of the commercial area. Established guidelines, plans and priorities. Developed an electronic data interface between the sales department and the main system of the company that improved the efficiency of the sales force 40%.

Master Of Science, Technology Management 2005

Bachelor'S Degree, Electronic Engineering