Alejandro Chavez Email & Phone Number

Northbrook, IL

• Troubleshoot and upgrade computer systems, hardware, and peripherals.
• Maintain proper documentation.
• Active Directory administration.
• Organize and lead the Windows 10 upgrade project.
• Maintain and troubleshoot backup tape inventory and software.
• Perform basic maintenance and troubleshooting on servers, network switches, UPSs, and other networking equipment.

• An Employee of the Month November and April for putting the client experience and customer care at the forefront of my work
• Primary point of contact for 20 clients, performing onsite repairs, preventative maintenance, and touch-base meetings to discuss ongoing projects and potential upgrades
• Tested and verified quality assurance for client software and hardware to client’s specifications
• Collaborated in onboarding meetings, created and implemented action plans, received client signoff for project completion
• Migrated 5 to 50 users from legacy systems to Office 365
• Migrated client from legacy analog line to our 3CX VOIP System

Chicago, IL

Managed a team of 20 people to plan, coordinate and direct both a lunch and dinner service. Order and receive product from vendors and suppliers. Create the team’s weekly schedule.

Chicago, IL

Assisted in planning, coordination and directing a dinner service. Research current trends in pastries and desserts. Assisted in the development of recipes and quality of products. Assisted in ordering and inventory of food and supplies.