Alejandro Chavez Email & Phone Number

Chicago, Il, Us

Northbrook, Il

• Troubleshoot and upgrade computer systems, hardware, and peripherals.• Maintain proper documentation.• Active Directory administration.• Organize and lead the Windows 10 upgrade project.• Maintain and troubleshoot backup tape inventory and software.• Perform basic maintenance and troubleshooting on servers, network switches, UPSs, and other networking equipment.• VMware maintenance and upgrading.• Server maintenance and upgrading.

• An Employee of the Month November and April for putting the client experience and customer care at the forefront of my work• Primary point of contact for 20 clients, performing onsite repairs, preventative maintenance, and touch-base meetings to discuss ongoing projects and potential upgrades• Tested and verified quality assurance for client software and hardware to client’s specifications• Collaborated in onboarding meetings, created and implemented action plans, received client signoff for project completion• Migrated 5 to 50 users from legacy systems to Office 365• Migrated client from legacy analog line to our 3CX VOIP System• Upgraded server software, production, and backup server hardware from SBS 2008 and 2012 to Windows Server 2012 and 2016• Created documents for both standard operation procedures, failure modes, effects analysis, inventory retention, and deployment• Standardized client applications, basic user profiles, and equipment for field engineer team

Chicago, Il

Managed a team of 20 people to plan, coordinate and direct both a lunch and dinner service. Order and receive product from vendors and suppliers. Create the team’s weekly schedule.

Chicago, Il

Assisted in planning, coordination and directing a dinner service. Research current trends in pastries and desserts. Assisted in the development of recipes and quality of products. Assisted in ordering and inventory of food and supplies.