Alejandro Corona Email & Phone Number

Aurora, Il, Us

Pullach, Bayern, De

* Responsible for the growth and profitability of the rental car operation* Deliver a high level of customer satisfaction with every rental* Coach and develop a team of rental sales agents

Austin, Texas, Us

There was a company wide lay off at Audi on demand.

Austin, Texas, Us

* Managed multiple projects simultaneously for a comprehensive plan to successfully implement a new mobility program with varying terms that offered rental at 50+ dealerships and provided project status updates for stakeholders across Dealerware & Audi of America * Lead after sales and customer experience efforts. Coordinated onboarding, training, and development for dealership stakeholders and staff that guided them through a major change and prepared them to process rental operations via Dealerware's platform effectively* Held weekly meetings with product and implementation managers to review progress on product and project development and report on previously identified feature requests, enhancements, and bugs to meet customer and operational needs. Supported any ad-hoc projects as necessary.

Austin, Texas, Us

* Directed the operations of 7 branches in the states of Illinois, Ohio, and Minnesota for Audi of America’s rental car program at select dealerships by working closely with the general managers, sales, and service teams and keeping them engaged in the program through monthly reporting and follow-up of action items and KPIs * Managed each phase of launch for new markets including training, onboarding, and in-fleeting of the vehicles while also clearly communicating expectations, SOPs, and implementing quality control methods that ensure the upkeep of brand standards * Analyzed and communicated price/demand trends to the Business Intelligence team, established financial goals with each dealership, and monitored daily KPIs of 7 markets to determine how to maintain above company average in Revenue Per Car and remain in the top most profitable rental markets across the company * Strategically created and executed vision, goals, and plans for each quarter to develop the team, promote customer loyalty and satisfaction (84+ NPS), and increase year-over-year growth and profitability by 20%

Austin, Texas, Us

* Assisted customers with the rental car process, accessories, and onboarding in a fast-paced airport environment* Was a resource for employees both new and established for operations and issue resolution. Trained new employees to perform all aspects of the job within policy and established procedures * Filed and managed insurance claim processes for damages from start to finish

Bala-Cynwyd, Pennsylvania, Us

Some College, No Degree, Liberal Arts And Sciences/Liberal Studies

High School Diploma