Alejandro Echeverri Herrera Email & Phone Number

Participate the definition of the quality strategy and contribute to refining requirements across multiple levels, encompassing inception, roadmap and user stories.Design and develop routing applications for voice interactions with GRAT, SCXML application parameters readness, Operation Parameters Groups (OPMs), Audio Resource Manager (ARMs), RPs, Transactions, Business Attributes and Workspace Web Edition features/functionalities.End-to-End Genesys express migrations.Integrate callflows with REST and SOAP-based APIs seamlessly with third party software.Conduct thorough application testing procedures to ensure the integrity and functionality of client needings.Be part of Multicultural Environment and execute task even with team members in other time zone.- Genesys Rules Authoring Tool (GRAT).- Genesys Administrator Extension (GAX).- Composer (SCXML applications).- OPMs and ARMs.- Integrations with REST and SOAP-based APIs. Third party.- Jenkins.- GitHub.- Genesys Cloud CX Platform.- Genesys Cloud CX Arquitect.

Medellín

Professional Service Consultant in charge to implements, all kind of deployments regarding Genesys Contact Server Software, making so many integrations with Third Party and open source software, these are some Projects that I have been participated and Genesys Solutions I know:- CTI Based Implementation.- Inbound Routing (ORS based, URS based).- Composer (SCXML and VXML)- VoIP Integration (Avaya - Genesys SIP Server).- Genesys Outbound.- Voice Recording MSML Based (VoIP).- Genesys Interaction Recording (GIR).- Screen Recording Python mounted in GNU/Linux OS Based.- Chat and Email Services, JSP Based (Deployment and Development).- Genesys eServices.- Genesys Widgets (Chat, Chatbot, Callback, Email and Customer channels).- Speech Recognition Nuance Based. Bussines Analysis Tool and Data.- Genesys Interaction Analytics (GIA).- SQL Reports Design, Deployment and Devopment (MS-SQL, Oracle, MySQL and Cassandra .- REST API Builder to GET/PUT/POST/DELETE Genesys Data from Third Parties.- Social Media (Facebook and Twitter) Deployment, Contact Center Based.- PMO in projects less than 500 hours.9+ years experience with Genesys products in Technical Support or Implementation Projects and Contact Centers Solutions.

Responsible for events registration devices, network deployments, all kind Oracle-based Unix-based systems for managing the University Event databases.