Alejandro Febre Email & Phone Number

California, United States

South San Francisco, Ca

- Provide calibration, troubleshooting, and repair of analytical instruments used in laboratories.- Installation, calibration, troubleshooting, and modification of analytical systems, laboratory instruments and analyzers.- Enter calibration data and service information into the calibration management system.- Timely completion of tasks and work orders with appropriate documentation according to Standard Operating Procedures, applicable standards, guidelines, practices, and policies.- Escort vendors in need of lab access to perform assigned calibration and maintenance work. Ensure vendor provides complete maintenance documentation upon work completion. - Review and process external vendor calibration, PM and repair documentation per established procedures. - Collect and organize technical data from equipment manufacturers, equipment users, and engineering personnel.

San Francisco Bay Area

- Resolve complex hardware/software issues in commercial and residential establishments.- Perform hardware installations, utilized troubleshooting skills, completed routing maintenance repairs.- Responsible for maintaining company vehicle and full inventory of iDevices, laptops, hand tools and parts.- Provide end user support with technical and procedural training and trained new team members.- Sustain organization's desired performance expectations while managing the needs of the customer.- Experience in diffusing escalated customer situations and providing service with empathy and confidence. - Establish trust with customers resulting in upsell opportunities and retention.

San Francisco Bay Area

- Service consultant for inbound sales, inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.- Developed leads, identified customer needs, and recommended market appropriate products and services. - Provided assistance with team workflow distribution for maximum efficiency.- Lead multiple off-site events and active participants in networking functions to promote sales.

San Francisco Bay Area

- Supported management team with recruitment, training, coaching and motivating sales staff to ensure targets are being met or exceeded.- Performed daily operations including staffing, shipments, and back office responsibilities.- Ensured availability of products and merchandise by maintaining inventory levels.- Helped retained 90% of customer base by handling intensified customer services issues with professionalism. - Increased business to Fortune 1000 companies by networking, promoting business capabilities and benefits.

San Francisco Bay Area

- Annually recognized as Best Performer for Top 10 Sales in Region and achieved Revenue Growth Awards for 3 consecutive months.- Monitored daily sales quota goals and increased as needed to meet overall growth.- Increased customer base by 10% by performing follow-up calls and promoting products and services.- Performed daily and quarterly inventory control counts.

San Francisco

-Managed team to drive new business with company's expansion-Increased profit and traffic by motivating team, attractive merchandising, marketing daily, conducting tent events, and providing exceptional service-Responsible for apparel & footwear buying, inventory control, and scheduling staffVendors included: Adidas, Asics, Brooks, CWX, Fila, Ice Breaker, K-Swiss, Native, New Balance, Northface, MBT, Merrill, Patagonia, Prana, Prince, Puma, Reebok, Saucony, Sierra Designs, Sorbothane, Spenco, Superfeet, Teva, Thor-lo, Timex, Wigwam, and Under Armour

Information Systems Management

Business Administration And Management, General