Mario Alejandro Gonzalez Email and Phone Number

Took on the role for marketing and social media management for one of New Mexico’s top rated dispensaries.

• Skilled in answering employee questions related to disability, payroll, benefits, and leave of absences policies while understanding their situation and providing excellent customer service and empathy to employees for their individual circumstance and need.• Receive queries via phone, email, or chat and log contacts into the DALI system to review for eligibility and explain the appropriate benefits listed in decision letter. STD appeals and LTD knowledge.• Communicates regular case updates to employees and stakeholders verbally in regards to return to work dates and leave of absence decisions noted in the system and from the case manager• Process leave request, case modifications, and documentation while navigating virtual environment with excellence as an HR Contact Center Associate. Understanding of ADA, FMLA, and disability laws• Reviews employee status to determine eligibility and benefits for leave of absence and accommodation• Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes• Maintains 90% and above average in all adherence and quality.

•Responsible of the personnel and hiring needs for the company.•Lead and champion in assisting in the implementation and migration of the current HRIS (Ascentis). •Progressively bringing the company into newer and more modern standards. (direct deposit and PTO implementation.)•Rewriting of outdated policies.•HR everyday work such as employment verification and active recruiting.

Everyday analytics/reporting and personnel administration. While using SAP, Success Factors, S4HANA, and Dayforce.

HR Generalist with duties such as but not limited to:- Setting up customized computer trainings for new hires.- Keeping up with associates’ training, compliance and paperwork.- Payroll adjustments.- Schedule modifications to business need.- Acknowledging scheduling and shift discrepancies, while complying with federal laws.- Guidance and setting up PTO and LOA for associates while using proprietary HRIS.- Constant communication with regional and corporate offices.- Daily supervision of store’s upkeep up to corporate standards.- Filing and processing associate incident files.- New hire screening, setting interviews, sending job offers, background checks and setting up drug testing paperwork.- Preparing and conducting orientations. - Complying with federal employment requirements such as I-9 and W-4 forms. - Benefits coordination and guidance to associates. - Filing and processing paperwork for termination. - Responding unemployment claims. - Keeping up with HR best practices while setting progressive discipline.

• Assisted clients with running benefit enrollment/confirmation statements/benefit statement reports• Created payroll deductions in basis of client's need.• Coordinated and participated on calls with the client and their insurance broker/provider/carrier to clarify benefit plan changes.• Provided product/process support to clients as they were going through OE via scheduled meetings, phone calls or emails

• Assist Director in the reviewing of the dailies and identify possible production errors before release.• Create blogs and Facebook posts with a viral urgency, to broaden the interaction with our content.• Participate on calls with the production team to determine pre & post-production key-points