Alejandro Islas Gonzalez Email & Phone Number

Dallas, Tx, Us

Dallas, Texas, United States

Overseeing the organization's risk management framework while optimizing operational efficiency. Identifying, assessing, and mitigating risks that could impact business objectives, while ensuring smooth day-to-day operationsCollaborate with various departments to implement risk management strategies and operational improvements to drive growth and sustainability.Work closely with senior leadership to align risk management and operational strategies with business objectives.

Dallas, Texas

● Collaborated with the corporate sales team to increase revenue more than 450% over 4 years in Latin America.● Developed and optimized the leads nurturing and sales process to successfully convert and retain customers, building a relationship and boosting the client base from 120 to +800 quarterly in Central and South America.● Supervised and assisted the development of the Spanish website, drip email and marketing campaigns.● Train sales and support representatives on diverse trading platforms and financial services.● Advise hundreds of forex retail traders around the world on daily operations, providing customized solutions for their trading challenges, maintaining excellent satisfaction levels and an exceptional customer experience.● Elaborate technical and fundamental analysis on multiple financial instruments to provide market updates to retail clients.● Search and analyze new and existing competitors to help us identify our competitive advantages and grow our worldwide client base. ● Worked closely with the marketing team to allocate resources on strategies for advertising campaigns.● Assume a leadership role in the Latam sales team and performed evaluations for representatives.● Manage Risk Alerts on trading positions that required hedging with Liquidity Providers.

Dallas

● Provided customer service and technical support to retail clients. ● Performed trade investigations to prove the correct execution of a trade during high volatility periods.● Determine client’s needs based on their risk tolerance, financial goals, and trading style to offer financial products that best suit their strategy.● Negotiated compensation terms with marketing affiliates.● Assumed the role of sales representative for Spanish speaking clients.

Torreón, Mexico

● Presented, promoted and sold products to existing and prospective customers. ● Elaborated and provided quotes to industrial and retail clients on a variety of chemical products required for their day to day operations in the food, manufacturing and cleaning industry. ● Performed cost benefit and needs analysis for potential customers to meet their needs. ● Established, developed and maintained positive business and customer relationships. ● Reach out to customer leads through cold calling. ● Expedite the resolution of customer problems and needs to maximize satisfaction. ● Coordinate sales effort with team members and other departments.

● Directed the annual work climate survey for more than 400 production line workers throughout a software.● Developed and designed comprehensive training presentations on software use for production workers.● Elaborated translations of international press releases and organizational surveys to Spanish, adapting them to the local company overview. ● Audited outsourced personnel transportation company to make sure they complied with policies, laws and regulations which prevented workers delays or absences, avoided overcharges and ensured on time deliveries for customers such as Ford, GM, and Chrysler.● Coordinated extra hours shifts with supervisors; provided them with necessary resources for production line workers.● Collaborated as a company representative at local job fairs.

Master'S Degree, Management

During the master on science in management, I developed managerial skills that include negotiation, coaching,operations management.

Licenciatura En Administracion De Empresas, Business Administration And Management, General

Represented Universidad Iberoamericana Torreon at the Banamex Accigame and El Financiero stock trade simulator contest.