Reporting to the Regional Director (the United Kingdom and Argentina). Leading a team of 11 FTEsPlanning and executing Workforce Management strategy for up 150 Cardmember Fraud Prevention Agents scattered throughout Mexico, Canada, and India sites meeting customer service KPI targets. Acting as the Contact Centre Management & Operational Excellence champion for preventing Fraud Losses with a direct impact of US$15MM on the P&L. Guaranteeing Global Anti-Fraud operational in a global perspective in a close relationship with Technology, Finance, Marketing, Human Resources, Learning, Re-engineering, and various Centers of Excellence (CoE) and other Planning communities across the globe. Prepared and presented relevant decks for strategic decision making.  Increased by 500 bps card member contact rate through partnering and collaborating with Fraud, Strategy and Capacity to maximize contact in Mexico by developing and implementing different operational initiatives and strategies achieving fraud prevention by US$2MM  Enhanced by up to 50% the KPIs trend within a 3-month understaffing timeframe by designing and implementing a series of operational measures and tactics for outbound call volume preventing fraud losses by $1MM  Lowered the Card Member approval cycle days by 20%, increasing customer satisfaction rates (Recommend to a Friend, RTF, metric) from 79% to 82%, by partnering with Robotics for developing and delivering an innovative real-time and automated inventory extraction process Increased Best-Time-to-Call (BTTC) analysis efficiency by 50%, by collaborating in an innovation workstream along with Global teams to have self-service, BTTC multidimensional curves in Tableau, contributing to fraud prevention by US$2MM Demonstrated people leadership skills and by developing my team members, 45% of them earned their desired promotions and lateral movements in the last 12 Mos

Reporting to a Merchant Pricing Director in Mexico City and dotted line to Central Team in New York, USA. One direct report.Developing and implementing the Merchant Pricing strategy for the Latin American and Caribbean region applied to existing, new and potential merchants. Providing strategic and consultancy support to Client Management Team by preparing commercial proposals from a pre-sales perspective and being responsible for following-up E2E. Client facing interaction with merchant´s key decision makers for gathering requests and information for turning them into business opportunities. Guaranteeing revenue and profitable margin growth on business proposals such as Discount Rate, Installment Pricing and other Services Revenue and carefully foreseeing impact on P&L while gathering and analyzing market trends and behavior in order to quantify the value delivered to the merchants and support coverage growth strategies. Achieved 10% annual increase in volume, and 7% in marginal contribution, by renegotiating financial terms, profitability and acceptance gaps of 20 large Merchants, increasing annual Revenue by US$1.6MM  Optimized over US$50 MM in Charge Volume and designing the pricing conditions for new establishments and acquisitions, increasing the marginal contribution by US$38K  Captured additional volumes of US$10MM by developing innovative pricing schemes to penetrate emerging industries  Determined a pricing strategy for 35K establishments with a value of US$3MM by performing a statistical significance test to determine bundled pricing Presented annual training programs to more than 50 people on pricing concepts, tools and financial evaluation for client renegotiation practices  Increased by 10% the income in an annual basis of Puerto Rico and the Caribbean small merchants by developing and implementing a pioneering small merchant pricing program

Execute price and inventory strategies on international and domestic market to optimize revenues. Up-to-date analysis of prices and business indicators: demand and supply dynamic forecasts, average rates, income, market share and market intelligence, analysis of marginal contributions to adjust supply according to timing, delivered proposal on ancillary revenues, and supported strategic planning on budget forecasting. Trained and developed a direct team of 17 analysts and a Strategy team leader Achieved market share of 51% up from 48%, by developing and implementing a seasonality and market share pricing strategy securing additional US$60M in revenues  Developed and managed a portfolio of 290 Corporate Spend accounts, contributing to an increase of US$6MM by detecting daily pricing competitiveness and volume tier pricing discounts Established successful demand forecast for critical periods: 2008 jet fuel increase, 2009 economic crisis and 2010 slow recovery.