Alejandro Sosa Email & Phone Number

Bogotá, Bogota, Co

Colombia

Bogotá D.C., Colombia

Direct and managed country operations, successfully expanding territory by increasing total net sales and growth profit through strategic planning and effective team leadership.Built and maintained strong strategic C-level relationships with key global customers, business partners, and vendors from Telecom, Education, Health, and Oil & Gas verticals, resulting in successful partnerships and increased revenue growth.Demonstrated expertise in delivering superior professional services and executing complex technology projects in telecommunications (DWDM / SDWAN), cybersecurity, and full stack observability, for Colombia, Panama, Peru and Ecuador.Proactively identified opportunities for growth and expansion, developing and implementing effective strategies that aligned with the organization's goals and objectives.Fostered a culture of excellence, accountability, and continuous improvement within the team, resulting in improved performance, increased productivity, and higher levels of customer satisfaction.

Regional

Led cross-functional, multi-cultural teams in Trinidad, Panama, Argentina, Chile, Colombia, and Peru, successfully delivering projects and services within strict timeframes and budget constraints.Provided in-depth understanding of business and IT processes, leveraging expertise in services delivery, process automation, Web Portal, Mobile Apps, and virtualization to improve operational efficiency.Supported key clients in development efforts, establishing standards, determining specifications, creating Service and Operational Level Agreements (SLAs) and (OLAs) to ensure customer satisfaction and long-term retention.Collaborated with the Commercial Team to identify and pursue opportunities with High-End Enterprise Clients, including scoping, developing business cases, costing, and financial strategy.Successfully achieved the development of Ineléctra's IT strategic plan and implemented process improvements to support the company's expansion to 15 countries.Achieve the development of Ineléctra's IT strategic plan and processes improvements for its expansion to 15 countries.

Colombia

Oversee audits and consulting services for multinational clients, including operational, compliance, information technology, digital fraud prevention, and forensics, ensuring timely and efficient project delivery.Conduct company-wide risk assessments, develop risk-based annual internal audit and IT audit plans, and submit them to the Supervisory Committee for approval, ensuring adherence to regulatory requirements.Lead and mentor cross-functional teams, fostering a collaborative work culture, and recognized as a dependable leader with exceptional problem-solving skills.Proactively identify potential areas of risk and recommend effective solutions to mitigate risks and improve business processes.Develop and maintain strong relationships with clients, stakeholders, and vendors, building a network of contacts to leverage potential opportunities for the organization.

Venezuela

Conducted innovative business development activities to identify new markets and transactional payment models for emerging e-commerce companies.Screened potential business opportunities by analyzing market strategies, customer requirements, potential for success, and financial implications.Conducted competitive analysis to formulate effective strategies and messaging.Led teams of professionals in implementing digital transformation initiatives, optimizing data center operations, and designing network architectures.Developed and implemented strategic plans to drive business growth and profitability.

Anzoategui State, Venezuela

Developed a comprehensive IT business goals vision, influencing Petrozuata's Business Strategy & Process Planning committee towards better alignment of IT and business objectives.Demonstrated exceptional performance in managing Operations and Support of IT platform, IT Security, Data Centers, and VSATS for two Refinery complexes, Oil Fields, and main office, resulting in high levels of availability and system reliability.Effectively planned, budgeted, and executed USD $6,000,000 YOY for operational services, hardware and software maintenance contracts, ensuring optimal resource utilization and cost-effectiveness.Spearheaded a successful IT refreshing project, leading to savings of 20% with new vendors on midterm contracts, while ensuring timely project delivery and high-quality standards.Achieved successful implementation of Incident, Change, Problem, and Capacity management processes based on ITIL best practices, resulting in efficient and streamlined IT operations.

Anzoategui State, Venezuela

Led the development and implementation of a strategic enterprise IT security and IT risk management program in collaboration with PWC. Aligned the program with Shareholders' (Coonoco & Philips) and ISO 31000 & 27000 standards to ensure the integrity, confidentiality, and availability of information.Successfully managed the development of security policies and internal controls for infrastructure and applications, resulting in obtaining the first SOX (Sarbanes-Oxley) certification in Latin America.Developed and implemented a Disaster Recovery Process to guarantee the operational continuity of business-critical processes and other core business services through effective teamwork.Established security guidelines for Software Factory SDLC, ensuring that all new applications, interfaces, or integrations met the necessary QA requirements and process improvements before moving into production.Co-led the successful implementation of SAP R3, BIW, MM, and FM, working closely with operations and process owners to establish security criteria, role independence, and operational processes.

Global

Successfully managed construction and project coordination for Petrozuata and Sinovensa-Orifuels' Operations & Security Outsourcing Services, ensuring timely project completion by effectively scheduling material resources and staff.Led the Migration and Consolidation project of 460 Windows Servers, Exchange Servers, and 1500 Windows XP workstations for Petrozuata, achieving a 24% reduction in server platform and completing the project on schedule and under the estimated cost.Implemented and ensured compliance with HSQ and regulatory policies and guidelines, collaborating cross-functionally with internal departments and external stakeholders to control associated risks.

Caracas, Venezuela

Proposed technical feasibility solutions for new technical designs, resulting in improved network and server performance.Designed and implemented new Windows and Linux server standards to support core business services, resulting in increased efficiency and productivity.Provided architectural improvements, design solutions, and support services for high-end clients, including Veva-Oil, Schlumberger, McDonald's, BHA, and Heinz, resulting in improved client satisfaction and increased revenue.Successfully participated in the technology merge of the telecommunications and network for the main offices and 450 branches nationwide of Banco Union and Banesco, resulting in streamlined operations and improved customer experience.

Caracas, Venezuela

Implement quality requirements for designs to ensure they would meet customer specifications and production requirements.Configured and performed troubleshooting with routing and switching protocols, including BGP, Frame-Relay, X25, Clear Channel.Responsible for the design of the network infrastructure and servers, for the installation of the SCAV system and storage of thousands of documentary records, images, voice and video for Archicentro customers.Supervise design and installation of structured cabling projects for the Central Bank, Foreign Trade, Sprint, DirecTV etc. Achieving eight thousand data points installed in Token Ring networks, and Ethernet.

Caracas, Venezuela

Rapidly promoted to Support Engineer within 6 months due to proven technical skills and problem-solving abilities.Installed, supported, and documented network implementations for corporate clients at Dynaelect using Token Ring, Arcnet, and Ethernet technologies from start to finish.Designed network segmentation using bridges for traffic control and reduction.Installed and supported large NetWare 3.x and Windows NT 3.5 servers for file sharing and printing.Designed, managed, and supervised cabling installation for internal and external plants while ensuring quality certification and testing control.

Master On Cybersecurity, Cyber/Computer Forensics And Counterterrorism

Cybersecurity For Business Specialization, It Security

Specialization On Business Technology Management

Management On E-Commerce, Management Information Systems, General

Programa De Gerencia, Business Administration And Management, General

Bachelor'S Degree, Information Technology

Electronic Engineer, Ingeniería Eléctrica, Electrónica Y De Comunicaciones