Alejandro Leon Email & Phone Number

In my role as Product Delivery Specialist, I focus on enhancing product adoption and effectiveness through strategic e-Learning solutions and collaborative initiatives.Key Contributions & Skills:1. Product Delivery Excellence: Successfully drive implementations and provide ongoing support, increasing user adoption through targeted training solutions.2. Engaging Content Development: Create and curate dynamic course content, including video and certification programs, utilizing microlearning techniques to maximize retention and accessibility.3. Cross-Functional Collaboration: Partner with diverse teams to ensure training aligns with both user needs and business objectives, optimizing overall outcomes.4. e-Learning Platform Oversight: Manage a proprietary eLearning platform to ensure seamless delivery of training materials and resources.5. Standard Operating Procedures (SOPs): Design and implement SOPs for training delivery, establishing best practices that enhance consistency and quality across initiatives.6. Continuous Learning Culture: Collaborate with HR to set e-Learning standards that align with organizational goals, promoting a culture of ongoing development.7. Agile & ADDIE Methodologies: Employ Agile and ADDIE approaches to ensure project efficiency and adaptability, facilitating timely delivery and continuous improvement.

Ciudad Autónoma De Buenos Aires, Argentina

In my role as a College Professor, I teach courses in Artificial Intelligence Software Development (and its Professional Practice Workshop), Software Engineering, System Analysis, and System Design, leveraging my extensive experience to create an engaging and collaborative learning environment.Key Achievements & Skills:1. Innovative Teaching & Curriculum Development: Engaged students through creative teaching methods and designed new curricula, including a proposed academic major tailored to industry trends, enhancing program relevance.2. e-Learning & Resource Creation: Developed summary videos that are now utilized by universities internationally, significantly improving resource accessibility and student engagement.3. Instructional Design Expertise: Crafted effective educational programs and materials that foster critical thinking and practical skills in aspiring tech professionals.4. Team Management & Project Simulation: Facilitated a hands-on learning experience in the Professional Practice Workshop for Artificial Intelligence Software Development, where I guided students in team-based projects simulating real-world company dynamics. Acted as their project manager, overseeing progress, providing strategic feedback, and helping teams navigate challenges to achieve their objectives.5. Strong Communication Skills: Utilized excellent verbal and written communication to enhance learning experiences and facilitate open dialogue in the classroom.6. Analytical & Adaptive Approach: Assessed learning needs and program effectiveness, adapting teaching methods to meet the evolving demands of the educational landscape.7. Team Leadership & Mentoring: Provided guidance and mentorship to students, promoting collaboration and supporting their professional development.8. Technical Proficiency: Leveraged various educational technologies and Learning Management Systems (LMS) to enhance online learning experiences.

As a Senior Product Trainer Lead, I successfully established and developed a dedicated Product Training team, creating impactful solutions that significantly enhanced client engagement and product knowledge. My role encompassed a blend of leadership, strategic development, and innovative training methods.Key Achievements and Skills:1. Team Establishment & Leadership: Founded and led a dynamic training team focused on high-quality product education, fostering a culture of collaboration, continuous improvement, and professional growth.2. Certification Program Development: Conceptualized and secured approval for a comprehensive Certification Program aimed at enhancing client and partner expertise, which is currently in development.3. LMS Implementation: Successfully selected and deployed the Moodle LMS platform, enhancing training accessibility, and transitioned to Microsoft Community Training for global reach.4. Process Optimization & Synergy Coordination: Streamlined training processes and collaborated with cross-departmental teams to create cohesive training strategies that elevated the overall training experience.5. Needs Assessment & Tailored Solutions: Partnered with subject matter experts (SMEs) to evaluate training needs and deliver customized educational solutions.6. eLearning Content Creation: Developed engaging SCORM-compliant modules and video content, effectively managing the LMS to drive impactful learning experiences.7. Technology Integration: Advised on and implemented innovative educational technologies to enhance training delivery and learner engagement.8. Instructional Design: Demonstrated expertise in crafting engaging eLearning content tailored to diverse learning styles.9. Curriculum Development: Proficient in designing structured training programs aligned with organizational goals.10. Stakeholder Engagement: Strong communicator skilled in collaborating with cross-functional teams to identify and address training needs.

Ciudad Autónoma De Buenos Aires, Argentina

During my decade at Kapsch TrafficCom, I advanced from Semi-Senior Application Trainer to Senior System Designer and Product Owner, demonstrating my adaptability and expertise in e-Learning, instructional design, and project management.Key Achievements & Skills:1. Project Management: Led Agile and Waterfall projects, producing documentation (Epics, User Stories) and leveraging data analysis for process improvements, ensuring timely delivery.2. Requirements Analysis: Conducted comprehensive analysis and functional design, translating stakeholder needs into actionable solutions with clear communication.3. Team Leadership: Coordinated multicultural teams, facilitating workshops that enhanced collaboration and drove successful outcomes.4. e-Learning Development: Developed SCORM-compliant content for LMS platforms, improving accessibility and learning effectiveness.5. Instructional Design: Crafted tailored learning experiences that significantly increased user engagement and retention.6. Global Training Initiatives: Delivered on-site and remote training across countries (Australia, Bulgaria, New Zealand, South Africa, UAE, UK), adapting methodologies to diverse cultural contexts.7. Training Facilitation: Conducted engaging training sessions for varied audiences, ensuring clarity and active participation.8. User Documentation & Process Improvement: Developed and updated user manuals and training materials in both English and Spanish, significantly enhancing user engagement and system utilization. Identified training and operational inefficiencies and implemented targeted improvements to optimize performance.9. Client Interaction: Maintained effective communication with clients, producing clear documentation tailored to diverse needs and audiences.10. Moodle Administration: Managed and customized the Moodle LMS, developing courses and guidelines that improved overall learning experiences.

Ciudad Autónoma De Buenos Aires, Argentina

I advanced within the Microsoft Project, starting as a bilingual MPN Specialist Advisor, then progressing to Customer Support Tier 2 Team Leader, and ultimately becoming the Customer Support Trainer Lead. My journey was shaped by a commitment to excellence in customer support, training, and leadership, consistently driving team performance and enhancing client satisfaction.Key Achievements & Skills:1. Team Leadership & Development: Led a high-performing team of 12 advisors, fostering a positive environment and improving service delivery through collaboration with the Quality team on targeted training initiatives.2. Talent Acquisition: Managed recruitment and conducted interviews to build a strong team, addressing conflicts to maintain productivity.3. Coaching & Mentoring: Provided individual and group coaching to empower team members, enhancing their service delivery skills.4. Conflict Resolution: Effectively handled workplace conflicts, promoting collaboration.5. Performance Monitoring: Analyzed performance data to track KPIs and implement improvement strategies, significantly boosting customer satisfaction.6. Client Engagement: Represented the company at the annual Microsoft Partner Conference, building relationships with global clients and stakeholders.7. Cross-Functional Collaboration: Invited to Microsoft Headquarters to provide and receive training, offering valuable feedback to enhance the Customer Portal experience.8. Exceptional Customer Service: Delivered outstanding bilingual support to partners across the Caribbean, Central, and South America, managing critical cases and earning monthly recognition as the top-rated advisor in quality audits.9. Knowledge Management: Maintained a robust knowledge base, streamlining access to resources and enhancing the training experience.10. Training Program Design: Developed and implemented effective training programs for customer service representatives (CSRs), ensuring alignment with Microsoft’s standards.

Batchelor Of Technology - Btech, Educational/Instructional Technology, Educational/Instructional Technology, 9.2/10

Associate Of Science - As, Computer Systems Analysis, 8.53/10

Passed courses / Total courses: 30 / 30.

Bachelor'S Degree, Business Administration And Management, General