Project Manager
- Achieved +90% CSAT in 6 projects.- Scopes: MS Teams and contact center solutions implementation (Saas).- Industries: insurance, manufacturing, banking, retail, food.
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@scb-global.com
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Alejandro Hernández is listed as 👤Business Analyst | Process Manager | Operations Manager | Project Manager | 🎯Improved clients' revenue, sales, profits and satisfaction by up to 30% | 💪🏻Processes, solutions and decisions based on data and models. based in Greater Buenos Aires, Argentina. AeroLeads shows a work email signal at scb-global.com and a matched LinkedIn profile for Alejandro Hernández.
Alejandro Hernández previously worked as Project Manager at Scb Global Ltd and Business Consultant, Operations Manager at Delkairo 👨🏻💻 Consultoría De Negocios. Alejandro Hernández holds Strategic Marketing Diploma from Universidad Catolica Andres Bello.
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I'm an industrial engineer with over eight years of experience in project management, business modeling, strategic management, and process design. I’ve successfully led projects that improved operational efficiency and customer satisfaction across various industries, including retail, fintech, and technology.In my recent roles, I’ve managed MS Teams and contact center solutions at SCB Global Ltd, achieving 90% CSAT, and co-founded Delkairo, where I improved client outcomes by up to 30%. My expertise spans data analysis, business intelligence, and project management, using tools like Excel, SQL, and others.I’m passionate about leveraging data and technology to drive innovation and process improvement. Recently, I enhanced my skills in advanced analytics, positioning myself to deliver even greater value in future roles.
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United States
- Achieved +90% CSAT in 6 projects.- Scopes: MS Teams and contact center solutions implementation (Saas).- Industries: insurance, manufacturing, banking, retail, food.
Venezuela
- Improved clients' cash flow, sales, profits and employee satisfaction by up to 30% in 12 projects.- Scopes: strategic planning, business modelling, process design and improvement, and data analysis.- Industries: retail, food, technology wholesale, fintech, hospitality, and sports.- Led a team of up to 3 people.
Valencia, Estado Carabobo, Venezuela
- Reduced the time founders were involved in their businesses' daily operations by 50% in 2 projects.- Scopes: process design and improvement, people training.- Industries: technology wholesale, fintech firm.
Ciudad Guayana, Estado Bolívar, Venezuela
- Achieved 80-90% CSAT, 80-85% on-time completion and 0-15% budget variance in 7 internal improvement projects.- Scopes: offices redistribution, roof's mantle replacement, vehicular/pedestrian control system.
Strategic Marketing | Strategic planning | Consumer behavior | Personal brand | Services marketing | Negotiation for managers | Marketing.
Business English communication | Preparation for the TOEFL | Preparation for the TOEIC.
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Alejandro Hernández is listed as 👤Business Analyst | Process Manager | Operations Manager | Project Manager | 🎯Improved clients' revenue, sales, profits and satisfaction by up to 30% | 💪🏻Processes, solutions and decisions based on data and models..
AeroLeads has found 1 work email signal at @scb-global.com for Alejandro Hernández.
Alejandro Hernández is based in Greater Buenos Aires, Argentina.
Alejandro Hernández has worked for Scb Global Ltd, Delkairo 👨🏻💻 Consultoría De Negocios, 1Ag Consultores, and Universidad Catolica Andres Bello.
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Alejandro Hernández holds Strategic Marketing Diploma from Universidad Catolica Andres Bello.
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