Alejandro Ocasio Email & Phone Number

Pittsburgh, Pennsylvania, Us

Founded in 2020, TruSummit Solutions is an innovative consultancy firm and certified Salesforce implementation partner. Through our hands-on approach and open communication, we empower our customers to move confidently through ambiguity and risk to co-create a Salesforce platform vision and execute.

Amsterdam, North Holland, Nl

New York, Ny, Us

“**AKA Enterprise Solutions was acquired by HSO in August 2020**Whatever your vision or goal, you’ll get there faster with a partner that understands your organization, your industry, and your challenges. AKA’s goal is to free you to innovate. By leveraging the Cloud and other transformative technologies like Microsoft Dynamics—along with deep industry experience—we help you achieve your goals faster, breaking down barriers and making it easier to do business along the way.

Carnegie, Pa, Us

+Responsible for overall leadership, management, team structure and quality of delivery forall Dynamics 365 solutions+ Responsible for forecasting, identifying future project staffing needs and ensuring highteam utilization. Remove project barriers and ensure high client satisfaction+ Lead strategic business development efforts to identify new sales opportunities and scopecustomer needs+ Lead consultant representative on multiple, enterprise CRM implementations – 1000+Users, multi-million dollar engagements, complex and custom implementations+ Coordinate and lead teams to analyze data relationships in order to produce businessrequirements and technical design specifications+ Facilitate Strategic Engagements related to CRM platform selection and organizationalstrategic alignment – organizations with average annual revenue of $500+million+ Elicit strategic corporate goals and objectives, current vs future state, recommend processimprovements, and define technical application landscape requirements

Carnegie, Pa, Us

+Responsible for the management, guidance and oversight of development staff includingonboarding and mentorship+ Planned, executed and managed project lifecycle evolutions (requirements gathering andproject estimation through design and development, QA, release, and post-releasesupport)+ Created development standards and process for Dynamics Team+ Lead Technical Architect for key projects+ Communicated system requirements to Dynamics development team + Assisted with solving technical and project problems when they arise+ Conducted code reviews with team members+ Conducted mid and end year reviews with team members in order to provide guidance to career development+ Created technical design documentation based on business procedures and end-user interviews

Tampa, Fl, Us

+ Developed custom integration with internal Dynamics and ServiceNow + Member of the infrastructure team to install and configure Dynamics on-premise instances for clients+ Created design documentation based on business procedures and end-user interviews + Created training guides for end-users and administrators, test scripts, project plans, and project proposals + Organized and Directed end-user/administrator training + Direct daily correspondence with clients including face to face meetings, conference calls, web meetings, and phone conversations regarding current projects and ongoing support

Carnegie, Pa, Us

+ Drafted and implemented development team standards and best practices+ Designed and managed vertical solutions for Microsoft CRM+ Conducted and participated in AGILE system development+ Designed integration/migration from Microsoft Great Plains to Microsoft CRM 2011+ Gathered end-users’ business requirements and translated them into CRM Applicationfunctions+ Managed projects in all phases from estimation to development and support resulting intotal client satisfaction enhancing the business relationship

Carnegie, Pa, Us

+ Lead developer for system-wide customization to include system design, documentation,custom workflows/plugins and reporting on a .5 million dollar project+ Designed migration and ETL solution from ERP (SAP) to CRM+ Planned and executed project lifecycle evolutions (requirements gathering and projectestimation through design and development, QA, release, and post-release support)+ Extensive experience developing numerous custom Microsoft CRM plug-ins, custom ASPXpages, custom SSRS reports and custom workflows using Visual Studio .NET 2005/2008(C#) and SQL Server Management Studio 2005/2008+ Integrated Microsoft CRM 4.0 with Microsoft Office and SharePoint 2007+ Integrated CRM implementation with 3 separate organizational systems fully automatingbusiness workflow process+ Customized mobile devices to interact with and report real-time data to field managers+ Executed Microsoft CRM Administrative functions including installation, setting up securityroles, installing and configuring email router, installing update rollups and installingOutlook client+ Created design documentation based on business procedures and end-user interviews+ Created training guides for end users and administrators, test scripts, project plans andproject proposals+ Organized and Directed end user/administrator training+ Direct daily correspondence with clients including face to face meetings, conference calls,web meetings, and phone conversations regarding current projects and ongoing support

Summer Internship+ Reviewed and presented network assessments to the APAP President for approval+ Developed queries and performed data cleaning in NetForum 2.0+ Supported the network of the organization+ Made technical decisions on cabling and office layout, setup telephone and ISP accounts for a major office move+ Gathered and posted information on “Inside Arts” websitePerformed help desk services