As a Travel Operations Specialist at Passporter, I manage and optimize the end-to-end travel experiences for our clients, ensuring seamless coordination and personalized itineraries. My role focuses on enhancing operational efficiency, from handling bookings and logistics to providing real-time support during trips. I collaborate closely with various teams and partners to deliver exceptional travel services tailored to individual needs, ensuring customer satisfaction and loyalty.In… Show more As a Travel Operations Specialist at Passporter, I manage and optimize the end-to-end travel experiences for our clients, ensuring seamless coordination and personalized itineraries. My role focuses on enhancing operational efficiency, from handling bookings and logistics to providing real-time support during trips. I collaborate closely with various teams and partners to deliver exceptional travel services tailored to individual needs, ensuring customer satisfaction and loyalty.In addition, I actively collaborate with tourist destinations and local operators to continuously improve the user experience. By working closely with these partners, I gather valuable insights that help enhance the overall travel journey. I then integrate this information into Passporter's platform, making it easily accessible to our traveler community, enabling them to manage and personalize their own travel experiences.Through this collaborative approach, I contribute to not only improving each destination but also empowering our community of travelers to explore the world more meaningfully and effortlessly. Show less

Customer service, management of purchase requests, delays or contingencies, record of incidents on service requests.

Travel planning advice. Control of issuance and remission of air tickets. Returns process through BSP LINK. Management of the Amadeus system, technical support to sales personnel, management of Amadeus Touchless Solutions, charging of rates, review of airline contracts and Amadeus Quality Control.

Emissions, exchanges and returns of air tickets, management of rescheduling and fare rules. Attention to internal and corporate sellers. Management of the Sof Tur Traffic billing system and data validation for billing.

Responsible for issuance and remittance of air tickets. Quotations, penalties and tariff rules. Contact with airlines.

Control and payment of IATA reports. Issuance and remittance of air tickets. Knowledge of travel policies, documentation and visas as appropriate. Itinerary management and rescheduling. Preparation of proposals, credit management and payment methods for corporate clients. Creation of profiles of corporate clients based on their requirements.

Marketing with external service providers, creating alliances with wholesalers and service providers. Issuance of air tickets. Control and payment of IATA reports.

Attention and management of corporate accounts. Expense control, credit relationship management, monthly planning of activities and services. Issues, referrals and rescheduling of air tickets.

Customer Support. Management of reservations in Saber system. Preparation of national and international tourist packages for private clients. Production and programming of sporting events. Preparation of national packages for student groups.

Assistance and correction of evaluations, in charge of the Tourism Project Center, assistance in the promotion and development of Sabre System, Tourist Operations and Tourist Routes courses, promoting the development of students, travel scheduling, scheduling of events related to Conpeht, overseeing the proper functioning of the Sabre, Amadeus and Fidelio systems.