Alejandro Vanoy Email & Phone Number

Mississauga, Ontario, Canada

Manage cash applications and maintain the accounts receivable ledger forassigned customer portfolio.Manage collections for designated customers to ensure compliance with agingthresholds.Research and analyze customer deductions for product shortages, damages,pricing discrepancies, etc.Review account balances, validate claims, make correcting adjustments tocustomer ledger and billing records.Review and manage past due invoices weekly to ensure accounts are up to dateand distribute monthly customer statements as requested.Communicate with customers on deduction backups and provide proof ofdelivery and payment follow-up as required.Work with the billing team to ensure customer master data and accountinformation is up to date, including customer specific requirements.Assist with Billing coverage as requiredAlert A/R Supervisor any bad debts or unusual credit concerns and review anyD&B alerts or credit information received.Work with the A/R Supervisor to resolve on-going issues.Coordinate with A/R Supervisor to complete daily banking and filing via scans.Assist A/R Supervisor in completing month end reporting requirements on atimely basis.Other duties as assigned. Assist with related special projects, as assigned.Ensure strict confidentiality and privacy of financial records as they relate to theorganization and its customers.

Mississauga, On

• Receive customers’ calls promptly and professionally by phone, email, and fax.• Inform customer of unit prices, shipping date, anticipated delays, and any additional information needed by the customer.• Order entry, reviewing EDI orders received, to confirm total price vs. our customer purchase order matches then records or files copies of orders received.• Advise Key Account Managers of any price discrepancies.• Review inventory on hand, and notify Inventory Manager and Production Manager of orders, including products out of stock, low on hand volumes, which require production to ship order complete. (Production and procurement work hand-in-hand to ensure BOM and commodities are available to fill customer orders, especially on made to order products.)• Follow up on orders to ensure order status flow (from start to finish) for all customers.• Follow up with short shipment communication to the customer, which includes next available ship date. Provides case fill rate and on time delivery reports to Customer Service Manager & Business Manager(s).• Ensure knowledge of specific procedures of assigned key accounts (Sobeys, McKesson, GFS, Sysco, Northwest Company, Federated Co-op, etc.)• Work with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.• Understand the functions of other departments to utilize appropriate resources when required.• Process return requests to document returned goods shipments, pick up location, and request for credit procedures.• Respond to all customer and or consumer complaints either verbally or in written correspondence within 24 hours of receiving the complaint or with appropriate credit documents.• Maintain electronic and paper files of consumer complaints and coupon issuance.• Train and manage Co-op student(s) within Customer Service

Remote

• Maintain Instagram and Facebook account• Analyze viewer responses/comments and respond in a timely manner.• Assist with designing marketing material• Schedule social media posts in advance using Hootsuite.• Create informative/interactive content to increase brand-awareness.• Communicate marketing strategies to client(s) and provide updates on client/follower responses.• Assist client with any additional requests.

Oakville, On

• Filing and maintaining accurate client records• Researching and building connections with local businesses• Organizing potential clients into appropriate drip campaigns• Contacting both current and potential clients on a daily basis• Selling multiple tiers of Greco memberships• Providing tours around the facility to all guests• Handling any customer inquiries through email, phone, and in-person • Participating in field marketing events• Creating and scheduling automated text messages and email templates• Contacting small businesses to create partnerships for cross-promotion• Scheduling clients for personal training sessions/consultations• Familiar with Skipio and Mindbody software• Training new associates

Orlando, Florida Area

• Greeted members, prospective members and guests, providing exceptional customer service• Handled all front desk related activities including: • Answered phones in a friendly manner and assist callers with a variety of questions • Checked members into the system • New member sign-up • Took prospective members on tours• Facilitate needed updates to member’s accounts• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed• Assist in maintaining the neatness and cleanliness of the club

Oakville, Canada

• Helped open and prepare the Drive-in before every shift• Assisted customers with any questions and complaints• Directed cars to their designated spots• Sold tickets to customers at box office• Provided boosts when needed• Assisted with the clean-up of concession• Set up concession before opening hours• Closed and locking up property at the end of the night