Alejandro Muñoz Email & Phone Number

Guatemala

Boca Raton, Florida, United States

Serve as Primary Engineer/Administrator for Managed Services customers.Primary escalation point for customer issues arising from Technical Support.Work with the project team to develop detailed go-live plans.Planification and Deployment for in-house developed ERP and several other technologies.Technologies I work on regular basis:Active Directory, User Maintenance, Login Scripts & Profiles, Domain Types & Trusts, Group Policy, Replication & DFS RDS & Server Farm administration.UPD / Roaming profiles, Brokered Farms, IIS Installation, Configuration, & Administration.Networking (DNS, DHCP, Routing, Layer 2 & 3).SQL Server Administration.Microsoft 365.VMWare Cloud Virtualization.Citrix VDI provisioning and administration. Cisco DUO Implementation and Administration.All Windows Server.

Guatemala

In this role, I was assigned to various projects focused on deploying and managing Ericsson's 4G and 5G core components. My responsibilities included:Ericsson Core Components: Worked on projects involving Ericsson's proprietary technologies for 4G and 5G networks, contributing to the setup and management of core network infrastructure.Linux and Windows Server Management: Handled specific tasks related to the maintenance and support of Linux and Windows Server environments within project scopes.Database Process Validation: Conducted checks on application data and logs to validate processes and address issues as they arose, ensuring smooth operation during project phases.Version Control: Managed versioning for network configurations and deployments as part of project requirements.Customer Engagement: Provided support for customers across several LATAM countries and the Caribbean, focusing on project-specific needs and delivering tailored solutions.This role required a flexible approach to meet varying project demands and customer requirements, contributing to the successful execution of network solutions.

Guatemala

In this role, I specialized in implementing, provisioning, and delivering a wide range of SaaS and IaaS solutions. My key contributions included:Cloud and Virtualization Solutions: Provisioned new Virtual Data Centers (VDCs) and managed virtual environments for customers using VMware technologies, including vCenter and vCloud Director. Implemented and delivered Virtual Private Clouds (VPCs), virtual machines, and virtual networks within VMware private cloud setups and FusionSphere environments to provide scalable and flexible cloud infrastructure to customers.Microsoft 365 Migrations: Directed the migration of Microsoft 365 solutions from Exchange on-premises and other email systems environments to the cloud, ensuring a seamless transition and minimal disruption.Google Workspace Solutions: Managed the migration process from Google Workspace to Microsoft 365 and implemented Google Workspace solutions from scratch. Rackspace Mail Solutions: Implemented Rackspace mail solutions in different licensing scenarios like Exchange hosted Rackspace and Email hosted. Hosting and Domain Services: Implemented GoDaddy and cPanel solutions for hosting websites, email, and domain management, supporting clients' online presence and operations.

Guatemala City, Guatemala, Guatemala

Role Overview: Led IT Security & Infrastructure Administration, driving advancements in security protocols and infrastructure modernization.Key Responsibilities:Security Management: Developed and executed risk management strategies, strengthening asset protection and security resilience.Network Optimization: Enhanced network performance by implementing VLANs and advanced protocols, improving connectivity by 30%.Firewall & Security: Managed Fortinet and Zyxel firewalls, Fortinet Traffic Analyzers, Cloudflare DNS, and SSL Certificates, boosting network security.Exchange Server: Deployed Exchange Server with 4 Database Availability Groups (DAGs), supporting over 2,000 users, and integrated Barracuda Email Security.System Monitoring: Achieved Tier 2 uptimes through effective use of PRTG monitoring services, showcasing technical leadership.Virtualization: Modernized the datacenter by virtualizing 80% of physical systems using VMware and Hyper-V, and established server clustering.Business Continuity & Compliance: Developed business continuity plans and security policies, aligning with ISO 27001 Annex A standards.Active Directory & Linux: Administered Active Directory for user management and Linux OS for in-house applications.Impact Areas:Network Efficiency: Improved network performance and reliability by 30% through VLANs and advanced protocols.System Availability: Reduced downtime by 40% with high availability configurations for Exchange Server and datacenter.Security Enhancement: Strengthened security and compliance with ISO 27001 standards.Infrastructure Modernization: Cut electricity operational costs by 50% with VMware and Hyper-V virtualization due to decommission of dozens very old servers.Operational Excellence: Achieved Tier 2 uptime standards, enhancing system reliability and performance.

Guatemala

Comprehensive IT Management: Oversaw the organization's IT infrastructure, including Active Directory, Exchange Servers, virtualized environments with Hyper-V, SQL Server, and networking systems. Ensured consistent performance and reliability across all IT operations.Technical Leadership: Delegated by senior management to lead the IT team, managed Help-Desk operations, established best practices, and mentored junior staff in systems administration and infrastructure management.Implementation of New Technologies: Spearheaded the deployment of a robust surveillance system with 500 TB of storage, modernized the Local Area Network (LAN), and interconnected multiple locations using Microwave systems with Ubiquiti equipment and Cisco and HP switches. These upgrades significantly enhanced the organization’s logical and physical security and operational efficiency.System Optimization & Security: Optimized server configurations, enforced Group Policy Objects (GPOs), and managed network security to maintain a secure and efficient IT environment. Implemented policies to ensure data protection and system integrity.SQL Server & Federation Services: Administered SQL Server for critical applications and federated third-party apps with Windows Server Federation Services to streamline authentication and improve access control.Project Management: Led major infrastructure projects, including server upgrades, virtualization enhancements, and network expansions. These initiatives, with equipment investments around $1 million each, resulted in a more scalable, secure, and reliable IT infrastructure, achieving Tier II uptimes.Impact: Balanced hands-on technical responsibilities with leadership, driving IT modernization and significantly improving the organization’s technology capabilities. Played a key role in supporting critical operations through enhanced connectivity, data management, and secure access.

Ciudad De Guatemala

• Technical Support & Troubleshooting: Provided frontline technical support to end-users, resolving a wide range of issues related to computer systems, operating systems, and printers. Gained hands-on experience in diagnosing and fixing hardware and software problems, ensuring that staff could work efficiently without prolonged interruptions.• Networking Basics: Assisted in troubleshooting basic networking issues, such as connectivity problems and access to shared resources. This role helped build a foundational understanding of network configurations and common network-related challenges.• User Assistance & Training: Supported users by guiding them through common IT tasks and troubleshooting steps, fostering a better understanding of technology among staff and reducing repeated support requests.• Documentation & Process Improvement: Maintained detailed records of support activities, including ticketing and reporting. This documentation contributed to improving response times and creating a knowledge base that was later used by other technicians.• Impact: As my entry role into the IT industry, this position allowed me to develop critical problem-solving skills and a deep understanding of IT infrastructure basics. I played a key role in maintaining daily operations, ensuring that technical issues were promptly resolved, which in turn supported the productivity and efficiency of the entire organization.

Master'S Degree, It Information Security

Bachelor'S Degree, Software Engineering & Computer Science