Alejandra Serna Email & Phone Number

Colombia

Colombia

New York, New York, United States

Gained valuable insights into hospitality, an industry I was keen to explore.• Host: Optimized restaurant capacity by applying logistics and time management skills, effectively reducing wait times and enhancing guest satisfaction.• Server: Leveraged customer service and upselling techniques to boost sales and enhance the dining experience.• Bartender: Built strong client relationships, contributing to a 15% increase in beverage sales by understanding and catering to customer preferences.

San Francisco, California, United States

Led strategic growth initiatives to expand the company's reach and increase client acquisition.• Developed and presented business expansion plans, targeting new customer segments and promoting service offerings.• Collaborated with HR to match client needs with qualified nannies, improving customer satisfaction and service retention.

San Francisco, California, United States

Supported the day-to-day operations of a retail store, ensuring smooth business functionality and enhanced customer service.• Assisted in sales processes, inventory management, and timely deliveries, contributing to an increase in customer satisfaction.• Managed social media and marketing campaigns, driving engagement and brand visibility.• Trained new employees and supported team development, resulting in improved productivity and customer experience.

San Francisco, California, United States

Provided exceptional banking services, building trust and guiding customers to the bank’s best options.• Handled daily transactions and promoted self-service banking options to improve efficiency.• Developed customer relationships by understanding their needs and offering tailored financial solutions, increasing client retention.

Salt Lake City, Utah, United States

Led the development and execution of marketing campaigns aimed at brand growth and audience engagement.• Collaborated with the marketing team to define campaign goals, implement strategies, and present measurable outcomes to directors.• Successfully increased qualified traffic and brand awareness, contributing to the company’s growth objectives.

San Francisco, California, United States

Provided childcare while furthering professional development through a Marketing certificate program.• Managed daily schedules, school pickups/drop-offs, and supported educational activities for three children.• Adapted to homeschooling and organized structured learning when the pandemic began, ensuring continued academic progress.

Antioquia, Colombia

Oversaw company operations, ensuring projects ran efficiently and adhered to financial and legal guidelines.• Monitored project workflows and compliance with government regulations, maintaining high operational standards.• Managed financial responsibilities, contributing to cost savings and operational efficiencies.

Pereira, Risaralda, Colombia

Spearheaded a growth-oriented project, exploring new product opportunities and closing international negotiations.• Conducted market research, evaluated project viability, and negotiated with international partners to secure growth opportunities.

San Francisco, California, United States

Engaged in cultural exchange while managing the care and educational development of three young children in the U.S.• Created and maintained daily schedules, organized educational activities, and implemented successful potty training.• Developed educational activities to foster their development, including teaching a second language and facilitating outdoor experiences.

El Santuario, Antioquia, Colombia

Managed daily operations for the company’s showroom and main office, providing customer guidance and office support.• Assisted clients in the apartment buying process, maintaining a well-organized database and generating monthly reports.• Ensured a smooth operation by organizing files, scheduling appointments, and preparing business partner reports.

La Tebaida, Quindío, Colombia

Supported logistics and transportation processes, ensuring efficient shipment handling and compliance.• Managed documentation, coordinated transportation logistics, and performed quality checks to maintain product integrity.

Cali, Valle Del Cauca, Colombia

Led the organization’s daily operations, focusing on productivity and strategic growth.• Directed teams, identified improvement areas, and implemented strategies to achieve business objectives and revenue growth.• Identified new growth opportunities, expanding the company’s reach and optimizing processes for maximum efficiency.

Cali, Valle Del Cauca, Colombia

Focused on lead generation, customer acquisition, and relationship management to drive sales growth.• Built strong client relationships, increasing sales by addressing customer needs and providing tailored solutions.• Actively engaged in identifying and targeting potential customers, contributing to overall business growth and customer satisfaction.

Bachelor'S Degree

Certificate

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