Currently working on web apps in the mental health and healthcare space. Projects included all phases of product development from discovering pain points, co-designing, wireframing, designing UI, prototyping, testing and interviewing users. Provide guidance and leadership in conducting user research.Collaborate with teams to define a research roadmap that answer high impact product and strategy questions

Worked with Libro.fm, an audiobook company, and two other UX Designers to redesign an audiobook app.Explored the business objectives and worked with stakeholders to improve retention and conversions Researched the product and service using heuristic analysis, sitemaps, user journeys, competitive analysis, and google analyticsConducted contextual inquiries, observational studies, and usability testingDesigned, iterated, and prototyped new app design based on research

Conducted competitive research. Produced client profiles and business development. Led VR research, plan. recruitment, and usability tests. Supported conference logistics.

Designed and produced student menus that were ADA compliant and managed departmentalproduction logistics.

Identified opportunities to expand program adoption and developed strategies to roll out new programs at new sites.Conducting periodic budget and program reviews based on goalsConducted research and redesigned student lunchroom experiences. Built and managed strong stakeholder relationships. Responsible for collecting quantitative and qualitative data for grant documentation.

Launched student-centered service designs in local schools to influence healthier behaviors in school lunchrooms. Build and maintain strong relationships, serving as their primary point of contact for product-related queries, concerns, and support.Identified opportunities and developed strategies to expand product adoption within existing client accounts.Conducted product and staff training. Refined and implemented marketing plan and communication strategies. Exceeded yearly goals and quotas of sales and event-based marketing campaigns to help the organization meet a 3-year strategic plan.Managed 23 districts in Riverside County, building strong relationships and rapport with community members, educators, and administrators to ensure they were supported with relevant, science-based resources to teach students and families.

Managed distribution database for client resources using email, direct mail, and face-to-face marketing.Provided local marketing support to Territory Managers for target regions.Helped with program evaluations and data entry.Handled customer inquiries and helped with program order follow-up regarding all programs and services.Utilized the database to identify customers for local marketing. Maintained marketing records.Exceeded quarterly goals for marketing campaigns and event scheduling.

• Drove sales through product sampling, trade shows, and event promotions• Communicated information to customers about product quality, value and style.• Built customer confidence by actively listening to their concerns and giving appropriate feedback.• Educated customers on product • Helped customers select products that best fit their personal needs.

• Developed, designed and implemented educational programs for at-risk youth.• Planned, organized and directed programs for children and youth ages 7-17 at community centers• Performed emergency cardiopulmonary resuscitation (CPR) and first aid as needed• Assisted with coordination of community-wide events• Provided customer service to parents, community, and participants

Participated in the Health Education and Promotion Department’s outreach and event programming as a Peer Health EducatorProvided clerical assistance to the offices of the Executive Director, Associate Director, and Family PACT CoordinatorProvided direct services to students with regards to verifying compliance with immunization status and clearing holds in the student databaseTrusted with all administrative duties: manage email communication, maintain calendar/schedule, taking incoming calls and making outbound calls, data entry, and maintain credential files for employeesAssisted with reception and front desk coverageServed as leader and mentor for four student assistants