• Conduct interviews with the public to obtain, clarify and verify information about initial and continuing eligibility from retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income including State supplements.• Resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments• Adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under the programs administered by SSA.

• Answered 70-100 patient calls per day in a fast-paced call center.• Demonstrated exemplary customer service and soft skills• Greeted patients via telephone and schedule appointments while simultaneously updating their insurance/demographics in the patient medical record• Communicated with appropriate front end staff and reported any escalations to ensure the patient has a positive experience during the scheduling process• Ensured that patients are appropriately scheduled for the physician they are seeing and that they had a clear understanding of the location• Followed all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents

• Proactive Risk Assessment, by continually assessed risk and identified security-sensitive areas. Deployed the appropriate measures to reduce risk and limit and prohibit access to unauthorized persons to ensure the security of patients, personnel, and assets.• Crime Detection, through analysis of reported incidents which allowed security to proactively introduce countermeasures to detect and deter adverse activity.• Crime Prevention, through access controls, personnel, and or physical security equipment located at building entrances, egress points, and high-risk areas. This was effective in preventing unauthorized access and reducing crime in the Hospital.• Alarm system maintenance - tested and troubleshot the Accutech Infant Protection System daily.• Served as a Command Officer monitoring and operating security systems to include intrusion, fire alarm, access control, environmental alarms, and CCTV systems.• Provided excellent customer service and built positive rapport with team members, guests, visitors, and contractors • Adhered to and enforcing safety regulation changes during the covid-19 pandemic

• Developed strong relationships with client-based Marketing teams to support local and corporate initiatives.• Contributed to public-facing communications, including employee/event-based guest surveys, and rewards programs.• Effectively supported the Operating Department's signage and marketing efforts regarding new products and services.• Played a key role in leading the creation of a culture of service, including designing customer service training materials.• Led secret shopper efforts and directly surveyed guests at events, and analyzed data to support actionable strategies.

• Drove successful implementation, production, and execution of +150 wide-ranging events in MSG and Hulu Theatre.• Partnered with executive-level management, including SVP, VP, Directors, and Managers, to manage event operations.• Worked closely with Union Representatives, Event Promoters, as well as local government agencies to ensure success.• Aided in the production of creative materials, as well as processed event-related paperwork for corporate-wide distribution.• Effectively contributed to resolving and following-up on all frontline staff issues, as well as serving as primary liaison for staff inquiries, filtering communication to Operation Managers or People Practices as appropriate.• Produced daily payroll and budget reports for +300 employees, including venue staff members and Union members.

• Strategically scheduled full- and part-time Union and non-Union employees for a 24 hour, 7-day-a-week operation, while effectively supporting the Staff Services Department's operational client groups, including frontline employees.• Worked in conjunction with People Practices maintaining an accurate, updated list of labor contact information, including providing summary reports detailing scheduling, time and attendance, and disciplinary tracking.• Achieved and leveraged a satisfactory level of systems knowledge, finding new and creative ways to utilize systems to better support clients' needs, while maintaining a high level of regard for data accuracy and integrity.• Completed and submitted weekly payroll for the Beacon and Chicago Theater's Guest Relations and Security teams, along with Supervisors, in addition to supporting collective bargaining agreements as needed.

• Developed thorough knowledge of all events, business operations, and surrounding attractions to provide information.• Played a key role in generating ticket sales by enhancing the guest experience and identifying and resolving problems.• Efficiently tracked/researched customer issues using CRM database, social media platforms, and additional databases.• Participated in special projects and recommended process improvements to meet Department goals and expectations.• Satisfactorily handled a high volume of inbound calls while maintaining a superior level of customer service.

• Successfully taught Principles of Management to 22 students, aged 18 to 49, as well as worked closely with students from the beginning of the course to identify their strengths, learning styles, and areas needing further development.• Prepared/enhanced current course materials including institutional curriculum and syllabus, along with homework assignments and handouts, while writing, administering, and grading quizzes, midterms, and final examinations.• Developed and delivered engaging course lectures to the assigned class, educating, and training the students in the program, and ensuring adherence to the learning objectives established by the Department.• Created, encouraged, and maintained an inclusive environment that respected multiple learning styles, while fostering students' commitment to lifelong learning by connecting course material to relevant topics.• Conducted research into specific areas of study and implemented new information where needed, while devising strategies that encouraged the acquisition of knowledge, skills, and abilities in a learning-centered environment.

• Supported the on-site Camp Director with special appearances, and traveled locally to accommodate multiple locations.• Worked closely with the leadership team to identify opportunities for brand awareness and changes to the sports curriculum.• Successfully implemented a referral program that drove attendance and resulted in a profit, while keeping costs low.• Strategically planned, prepared, and organized daily set lessons, drills, and games for camp week.• Adjusted coaching techniques based on the strengths and opportunities of athletes, serving as an extension of the Spurs.

• Appointed by the organization to act as liaison with the local community, resulting in sold out basketball youth clinics.• Developed/sustained community initiatives for youth programs, and increased fan attendance by 650% as an athlete.• Successfully increased awareness within the organization, which resulted in additional targeted programming.• Supplied Marketing with a promotional plan that included the design, projects, deadlines, and copy for events.• Cooperated with the Marketing team to coordinate print, web, and social media efforts to promote to external audiences

• Developed short- and long-term strategies for a 365 approach, as well as ensured budgetary compliance on all strategies.• Successfully supported Sr. Marketing Director in planning and execution of fundraising events for renewal campaigns.• Expertly curated digital and social media content, including athlete interviews and other guerrilla marketing tactics.• Strategically applied a blended marketing approach, utilizing paid/owned media outreach, and personal relationships.• Leveraged social analytics to identify existing audience demographics, deliver true engagement, and grow the base.• Engaged local communities through speaking engagements and events, including creating various basketball clinics.