Provides day to day technical support of Salesforce for all internal Blind Low Vision Departments including Managing Permissions, Roles and Hierarchy, Profiles, Reporting, Sharing and Security.Front-line support and helpdesk for all Salesforce related queries and faults within the business.Troubleshoot the issues and determine if the issue relates to a bug or feature.Liaising with the Technology Team, Business Services and various outside support partners to assist in the support, operation, design and development of new Salesforce related project solutions and enhancements.Help with other technology related tasks such as Website updates, Equipment Provisioning, and import/export data manipulation.