Alexandra Alekova Email & Phone Number

Varna, Bg

As a Sales and Customer Success Manager at BUKI, a global EdTech marketplace that connects students with tutors online, I primarily focus on improving the customer experience for our potential and existing customers. BUKI operates in several countries, including Poland, Ukraine, Kazakhstan, Romania, and is now expanding into Bulgaria.

For nearly three years, I was a part of SupportYourApp, working closely with a client whose focus is on the manufacture and sale of IoT and media entertainment products for children.My main responsibilities included:- Managed product support and customer experience for a diverse customer base- Performed manual testing on the product features and analysed log data to identify and report any ongoing product issues- Coordinated logistics across multiple platforms (European and U.S. markets)- Developed strategic product recommendations, identifying areas for improvement and new opportunities

Varna, Bulgaria

During my time at Composity, a cloud-based ERP solution, I was responsible for providing strategic account management and personalised support to our enterprise and SMB clients. I also led pre-sales activities and collaborated with the team on various internal tasks.

Varna, Bulgaria

I provided specialised support during the tax season for Sprintax, a tax preparation software designed for nonresidents in the US. My main responsibility during this contract was to assist users in navigating the software to secure their maximum legal tax refund.