I am a head-hunter for LUKOWA Group, just last year I recruited 42 people in the company in various departments, and even had early success in fruit Procurement which is not my “forte”. Finance, wealth management, administration, people management, logistics, analytics, and business development (AI and automation)… With LUKOWA’s specific corporate culture finding the right people is an adventure. Together on this journey with me is young Bojana Savić, we complement each other perfectly which allowed us to screen almost 6000 people in 10 months.Led the implementation of TeamTailor (ATS), from business justification to official release and later fine-tuning with AI. Which opened many other opportunities that I am pursuing together with Bogdan Terzić.The second part of my job is something that can be described as a People and Culture manager. I started several initiatives that improved the status of our employees such are private health insurance, Fitpass, basketball, and recycling to name a few. As a former basketball player and coach, I am, obviously, especially proud of our participation in the Quatox Corporate basketball league. It created a nice buzz around the company, people are coming to watch us.LUKOWA Academy was something special, a month-long case study with workshops about investment strategies had even some people audience coming to all workshops and going through the motions for the sake of knowledge and experience. The event ex-yu character and it was good for Serbian students to measure against top students from Slovenia and Croatia. Next year I have plans to make it even more international by including students from Italy, Hungary, and the Czech Republic.

Before coming to LUKOWA I was a good talent sourcer, maybe even very good. But, 8 months with Nadezda Djordjevic, a crazy talented psychologist elevated my skills to a whole new level. Probably the best peer I ever had, to this day I regret that she left the company so soon. Aside from usual talent acquisition activities, my job was to onboard new hires through extensive lectures that would improve their general communication and logical skills. Show them the ropes around the company. As we were working with young talent this was essential, especially having in mind LUKOWA's formal corporate culture.In my second year, I initiated work on our Employer's brand, expanding my network to all prominent student organizations. This was necessary as a lot of our talent marketing in Serbia is centered around LUKOWA Academy.Also, my role as a Performance manager started to be more and more active as the company grew in numbers. Advising colleagues and executives and helping them make sound business decisions.

• Interviewing and recruiting new team members• Facilitating training sessions for new team members and integrating them into everyday operations• Mentoring and working on personal development with employees • Assessing employees’ performance• Assembling shift schedules • Making sure that employees work in a healthy and safe work environment• Overseeing and implementing projects (Kievstar, Wind Tre, Omni)

• Worked on improving customer support and overall customer satisfaction• Worked with employees on accommodating rapidly increased work volume• Implementing ITIL standards into current processes and procedures• Created number of policies and procedures to raise levels of responsibility, visibility, and communication, especially between support and development teams;• Responsible for performance measurements and performance tracking;• Developing business culture that values high standards for individual and team performance;• Established new incident management tool that collects data for problem management and for precise performance reviews;• Reshaped existing team by retraining existing staff mostly on customer care and adding new team members.

• Managed two teams (McDonalds Canada & Sobeys) with 95 employees and 5 team leaders;• Guided successful help-desk transition from NCR Canada to NCR Serbia;• Responsible for performance measurements and performance tracking of service providers • Worked on management reports for all service providers to customers, upper management and other interested parties • Maintained a high level of customer satisfaction; • Lead the entire technical workforce:• 9-13 people overnight deployment team;• 6 people daily deployment team;• CA USD deployments and scheduling; • Client transition from CA USD to Microsoft SCCM – Windows XP to Windows 7 POS Ready• Scheduling of SCCM deployments, Task Sequences, deployment plans including Pilot, Pre-mass, Mass deployment phases. • Organizing team knowledge and transfer by creating documents and procedures for all known or newly experienced issues during deployments;• Developed business relationships to accomplish team goals; • Recognized strategic opportunities and high pay-off activities that lead to success;• Set high standards for individual and team performance• Changed and implemented procedures that have ultimately reduced our AHT and ASA. This gave us the opportunity to pilot new projects and to eventually increase our remote resolve % thus reducing field involvement;• Assisting Project Managers, SMO teams and Sales with projects and driving them to completion from service enablement perspective;• Developed others by giving specific and timely feedback with the support of the manager• Provided effective training and job experience that enhanced employee's skills

• Coaching effectively new hires, facilitating their training, and managing initial workload• Prevent and/or rectify mistakes and damage imminent to any automated process• Developing the team by finding suitable roles for individuals so they could feel like valuable members of our team• Motivating the team to keep improving the performance• Maintaining excellent relations within the team itself by organizing team buildings such as picnics and sport events• Managed escalations directly with customer representatives• Helped shape and maintain knowledge matrix by documenting issues, resolutions and creating procedures for faster resolution rate per call optimizing and increasing team efficiency• Shaping modules in Remedy GEMS to add “AutoHotkey” scripts for faster ticket opening and reduced time on-call until resolution

Intellectual Property Rights control and protection, IT Customs documentation screening and reviewing, Weekly reporting to Department Head, Supervising the liquidation of illegal goods, International Customs Database (CEN) administration and data optimization

First point of contact for internal employees, Windows Server administration, Network administration, MS SQL Database administration, IT service management coordination, Deployment and testing of system upgrades, Coordinating 3rd party support teams and suppliers

Active participation in all aspects of audit activities, IT documentation screening and reviewing

Direct Marketing and Communications with business and corporate customers, Providing on-site IT technical support for the bank products, Mail server administration and maintenance, Data mining