- Proactively serve 400 contracts and allow Morton Salt to maintain and strengthen current relationships with clients by inquiring on satisfaction levels, analyzing order patterns, shipping alternatives, and order discrepancies, etc.

E-Commerce Website Atelier Back-End System Design | Full Stack engineer Node, React, EC2, MongoDB, NGINX, REST- Diagrammed the entire app’s state flow, allowing for greater reuse of common UI elements- Built micro service APIs with a small given dataset of 10 million client entries- Rebuilt product overview API with Node and MongoDB by indexing tables and optimizing queries, reducing query time from 3s to 2ms- Testing w/ Loader.IO to identify bottlenecks to improve load speeds- Deployed ETL strategies along with both relational/non-relational databases in order to deploy on micro-instance to handle 10,000 TPS - Optimized and scaled by deploying many microservices with a NGINX Load Balancer to redistribute information being requested from the frontend with no service errors, a 400% increase in throughput

Snapchat for Pets - React Native Social Media iOS App | UI Owner, FullStack EngineerNode, React Native, PostgreSQL, CircleCI- Ensured high code standard by implementing Continuous Integration and Code Coverage using CIrcleCI, SonarCloud and by adhering to agile methodology- Architect Navigation and app layout including wireframing, client proposals and figma frameworks- Handle flow of data from the top level of the application to optimize making fewest API calls- Created reusable components for friends list, chat list and search bar to enhance application features- AWS EC2 Microservices to deploy users, chat & photos with S3 for the backend photo services- Constructed OAUTH for signup/login

- Assisting doctors with product related inquiries via phone, email, chat and forum platforms- Creating documented cases using SalesForce after each interaction with the client

Responsible for supporting the relationship between the customer and Morton Salt with respect to their assigned account/customer segment. Providing excellent order management, customer service, and maintaining strong professional relationships with assigned customers, sales teams, and the internal supply chain teams as it pertains to the order to cash process. In addition, using analytical tools, reports, and partnerships to identify operational gaps and develop sustainable supply chain solutions which maximize internal and external efficiency. Responsibilities• Receive, enter and manage customer purchase orders from order receipt to shipment of product.• Serve as CS&L representation with our Customers (internal and external), providing Supply Chain and Logistics expertise. Balance service and cost.• Present ideas and supporting analysis to customers and internal partners to maximize logistical and process efficiencies with a focus on balancing service and cost.• Analyze customer and logistics data by providing customer scorecards, implementing process improvements focused around key performance indicators and service level agreements.• Ensure customer satisfaction through processing complaints, responding to inquiries, providing shipment status.• Proactively working with customers by making information seeking contact, inquiring on satisfaction levels, analyzing order patterns, shipping alternatives, additional information, etc.• Investigate and support implementation of proactive methods for continuous improvement by participating in data analysis and forming corrective action plans.• Utilizing analytical tools, systems, data, and reports to identify and lead service improvements with assigned customer and CS&L initiatives.

- Operated independently under tight deadlines and frequently took on additional responsibilities- Acquired over 5000 documents for invoicing - Successfully tracked 50-100 truck loads on a daily basis by effectively communicating with multiple departments

- Resolved on average 700 inquires per month, praised by supervisor for exceeding targets- Consistently met performance benchmarks in all areas (positive response rate, speed, volume)- Recognized and resolved issues prior to escalation

- Supervised 10 full-time and 2 part-time employees- Enabled the General Manager to focus on high priority strategic issues by taking responsibility for the day to day administrative affairs of the office and responding to all requests for information.- Achieved and surpassed KPI targets by creating a pleasant and ergonomic workplace for my team- Maintained personal interaction with clients by determining customer needs and recommending products

The club aims to connect all those who want to become experts in the field of marketing and advertising and engage them in real-life projects and workshop. It started off with a practical Google AdWords workshop lead by the club's president.

Developed marketing strategies and promoted the professional image of AUBG Covered 30 events on campus

- Designed exploratory research for the Oculus Rift as part of the virtual reality research team- Tested 50 virtual reality and 10 augment reality apps using Oculus Rift and Google Cardboard- Collected, catalogued and analyzed data on Computer Mediated Communication and Virtual Reality- Collected data for The Digital Media & Simulation Lab proposal for AUBG's Institutional Grant to the American Schools and Hospitals Abroad (ASHA)

Scripted and produced 26 satirical videos representing student life at AUBG with a team of 25 peopleOrganized two annual entertainment shows that mock strengths and faults of AUBG

- Went to 5 cities in Serbia to promote AUBG to prospective students - Worked with a team of 3 people to deliver a powerful message through personal experience

- Reviewed the Capital Goods Budget - Designed various reports, presentations, online and offline surveys

Organized 8 workshops, events and presentations on Japanese culture Obtained 19 books (entertainment and academic) for the club on Japanese culture and literature

Casted as actor, dancer and back up singer, I participated in the Memphis musical and its tour around Bulgaria.

Participated in a number of projectsOrganized and implemented community projects on a local level

Established and maintained relationships with NGO's from Europe Coordinated and implemented approximately 8 projects and eventsManaged a team of four as part of a larger leadership structure