LG H&H Americas comprises of Avon (avon.com,avon.ca) and LG beauty brands (lgbeauty.com) available in North America region. Responsible for IT services offered to the enterprise, inclusive of managing Digital and back-office applications, infrastructure, and IT security. Responsible to liaise with business stakeholders, understand technology requirements and convert them into solutions.• Managing development of business applications which span from customer facing digital solutions (DTC, B2B/B2C), integrated tools such as Payment Gateways/Wallets, Marketing Tools, SaaS Solutions, Backoffice applications such as SAP ECC, JD Edwards, OMS, BI Analytics, Warehouse Management, OTM• Infrastructure management of hybrid cloud inclusive of IT Security services (on premise, AWS, OCI)• Vendor Management (Contracts Negotiations) | People and Business Partner/Stakeholder Management• Program/Project Management | Strategic Direction and Planning | IT Budget preparation and oversight

Responsible for all infrastructure and security services of the enterprise, reports to the Head of IT for North America.• Oversee the IT operations of more than 100 business applications running on hybrid cloud environment. Core applications SAP, WebSphere Commerce, Oracle JD Edwards, Warehouse Management• As member of ARB (Architecture Review Board) insures adherence to Avon’s Enterprise Architecture Strategies and proper cross functional integration across all Enterprise end to end solutions: ecommerce, SAP, JD Edwards and Supply Chain systems • Directs, guides and manages Service Desk, End User Support, Workstation management and patching, Network connectivity and device management, Telephony, Active Directory, and Collaboration Services • Insuring ITIL best practices are implemented in Incident, Problem and Change management processes• Directs, guides and manages lean team of internal associates which provide IT support in the call center, distribution center and manufacturing facility. Oversees lean team in the management of Managed Services' Provider• Ensures high quality of service delivery, adherence to agreed CSI (Continuous Service Improvement) processes and SLAs (Service Level Agreements) of Vendor’s teams. • Ensures continued organizational PCI DSS and Sarbanes-Oxley (SOX) compliance along with IT Security controls• Leads cloud technologies assessments and programs for migrating digital and ERP on-premise systems into the cloud space

Leads a transition and transformation initiative of carving out New Avon's applications from Global Data Center. The initiative assumes separation of Office 365 environment, Active Directory, SharePoint, File and Print Services, as well as diverse application portfolio of digital e-commerce , ERP systems such as SAP and JDE/JDA, Business Intelligence, Warehouse Management, Mainframe applications, AS400. Leads infrastructure team of internal associates. Also responsible for vendor management and overseeing service delivery of the services provided by infrastructure managed services provider.

This role assumes unique hybrid of business and technical consultancy with the ability to operate as a business analyst, project manager and digital technology lead. Also assumes thought leadership, technical prowess, and the ability to manage cross-division, cross-functional teams from project inception to completion. In this role I am responsible for all aspects of managing the Canada SAP/E-Commerce Solution.Manage Change Request process for enhancements and legal requirements. Oversees managed services provider responsible for application development and maintenance. Coordinates the Incident and Problem Management process between Avon and professional teams of Avon vendors, ensuring Avon Canada’s Applications are efficiently and effectively developed, implemented, and maintained, to enable fundamental business operations. Also manages IT Operations of Distribution Center in Zanesville, Ohio. Leads team of associates in supporting the Infrastructure environment, pertinent to Server, Network and Deskside Services as well as providing application support for Warehouse Conveyor and Warehouse Management Systems.

Ensures adherence to Avon’s IC/SDLC-CDP/PMLC for SMT Project. Works closely with Finance process team and ecommerce team to ensure business processes and requirements are properly designed and documented in the Finance area. Performed fit gap analysis and designed solution to enable Finance Processes within SAP SD/FSCM/FICA and/or IBM Web sphere solution. Managed the custom development lifecycle - FRICEW items within Finance business area with onsite/offshore vendor. Created functional specs, performed unit testing, integration testing, provided training support, and go live support.• Effectively led and managed team of Finance Business Process Specialists in testing of overall SAP/E-Commerce solution in the QA integration testing phase. QA testing phase milestone delivered on time and on budget.• Effectively led and managed team of Finance IT Business Analysts in defect resolution in the QA integration testing phase. QA testing phase milestone delivered on time and on budget.• Effectively led and managed the overall QA and UAT sign off for Finance with Canada Business. • Successfully implemented SAP/E-Commerce solution in Canada on time and on budget. • Efficiently followed up on post go live incidents for Canada, and made sure that incidents were resolved on time and within SLA agreements.• Efficiently followed up on post go live Change Requests for Canada, following the Change Management Process

Supervised and managed a team of Business Team Super Users to ensure the proper design and documentation of business processes and requirements in the Order Management area; specifically: • Managed the consolidation of gathered requirements to provide one common CEE OMS solution for the region; • Identified, analyzed, and properly addressed all gaps, challenges and issues discovered during project’s life cycle; Proposed and negotiated business alternatives;• Ensured that every new Change Request coming from the CEE region was assessed and properly incorporated into the project’s documentation; • Oversaw proper documentation of application functional requirements and ensured project documentation updated according to the SDLC methodology and project schedule;• Coordinating with Avon’s Malaysian CoE to ensure functional requirements are understood correctly by the developers; • Managing the review and validation of the technical design documents provided by Malaysian CoE to ensure concurrence with the delivered model of common requirements’ • Conducting trainings for selected users on the critical business functionalities provided by the application; • Overseeing the adherence to Avon’s IC/SDLC/PMLC process for managing projects and required deliverables and documentation; • Ensuring the Project Team was constantly updated on work progress and challenges; and • Overseeing the tracking and documentation of how technologies have been used to successfully support the lines of business.

Actively manage vendors/suppliers relationships in order to achieve the operating profit targets for Macedonia through effective control over IT part of the value chain. Planning and following up the IT budget. Maintenance of Oracle based Avon System – ARIES. Ensures adherence to Avon’s IC/SDLC/CDP/PMLC (Internal Control/Solution Delivery Life Cycle/Project Management Life Cycle) process for managing projects and required deliverables and documentation.• Successfully managed the development and implementation of PRSuite website for Avon Macedonia, on time and on budget.

Successfully deployed Server/Client Application in 28 Basic and Appeal Courts in Macedonia.