Starting up the new company with extending its office to Dubai for first time from Switzerland’s headquarters. Pre-opening operation including interviews with new candidates, setting up accounting system, setting up the office with all necessary utilities as well as the full organizational structure. Administration, logistics, sales, marketing and promotion activities.

Supervising the main reception daily activities including Hotel and golf operations. Leading a team of six associates and conducting the night audit while reliving the night duty associate.

Supervising together front office and F&B operation at the Executive Club Lounge at The Address Downtown Dubai including the following:- Promoting staff engagement and team work to provide optimum service so that guest needs are met in the Rooms and Food and Beverage operations;- Assisting the Club Engagement Manager and the Assistant Club Engagement Manager in daily operations as well as reliving when off duty.- Resolving guest complains and facing challenging situations on daily basis, along with supporting the club team consisted of 10 associates;- Having personal email with daily basis office duties responding necessary request and questions;- Responsible for VIP arrangements and taking special requests from the guest for fulfillment. Responsible for all the VIP amenities as well as all special arrangements and requests;- Working on daily, weekly and monthly projects requested by the higher management.- Conducting daily trainings for club lounge associates.

Scope: The incumbent in the position is responsible for supervising the operations at the reception to ensure that the highest professional services are given to all guest in accordance with the Kempinski quality service standardsDuties•Plans and supervises the day to day operations of the Reception section which are related to the arrival and departure guests, including the room sales, the room assignment of VIPs, groups and crews, and room registrations•Coordinates and monitors the work of direct subordinates and verifies that all receptionists are well groomed in order to ensure client’s satisfaction and adherence to service standards•Carries out training for new employees and on the job training. Motivates staff to bring about excellent performance. Participates to evaluation of staff performance once a year.•Handles guest requests and complains in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. To follow up when it’s necessary•During peak period, provides help and support to the receptionists with check-in, check-out and handling guest requests•Liaises and coordinates with various departments to ensure all information on guests are accurate, such as rate, room type, billing, guest requests and oversees that guest’s specific requirements are addressed in a efficient manner.•Keeps abreast on hotel products and services, as well as on tourist and business traveling information that may be of any interest to our guests•At the end of the shift, does handover of the reported guest complains, unusual situation and incidents that need follow up, to ensure efficiency in the operation•Performs the Night Shift functions including the Night Audit when required•Accomplished a set of administrative duties such as running briefing, producing, reviewing and writing reports and other specific duties related to the job function

Displays a professional and positive image of the hotel as the position plays a crucial role in the first and last impression the guest will have of the hotel.• Checks in the arriving guest and checks out the departing guests in a friendly and caring manner according to the Kempinski Hotel procedures and standards;• Upon check in, registers guest and assigns rooms. Accommodates special requests whenever possible. If needed, assists guests in completing the registration cards. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Verifies the guest’s method of payment and follows established credit-checking procedures or refers cash handling payment to cashiers. Invites bellman to escort guest to the room;• Upon check out, processes the guest check out procedures. Receives payment from guest. Settles the guest account and gives him/her a copy of the invoice;• Handles all front office cashiers’ transactions such as posting charges to guests, taking room payment and exchanging foreign currency according to the procedures. At the end of shift, balances the cash float;• Answers all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provides/receives information and takes appropriate actions or refers the matters to the relevant persons to handle;• Coordinates room status updates with the housekeeping department by notifying them of all group check-outs, late check-outs, early check-ins and special requests;• Keep being informed of product and service knowledge as well as the hotel daily and meeting activities;• Possesses a working knowledge of the room reservation procedures. Takes reservations and cancellations if required;• Good knowledge of Global Hotel Alliance loyalty program, enroll the loyal guest and take all the necessary action for recognizing the returning guests and make their stay enjoyable every and each time.

5 mounts experience working as a desktop publisher in the government's project for translation and visual conversation of 1,000 textbooks used at world-renowned universities using mainly Adobe InDesign, Adobe Photoshop, Adobe Illustrator, Adobe Acrobat, Corel Draw, MS Word and MS Excel. This experience helped me being a part of doing desktop publishing projects at the previous and current positions which end up with successful feedback.

Check in and check out the guests, answering phone calls and taking phone reservations, update the online hotel availability and input some of the online bookings into the PMS. Dealing with guests enquires, reservation enquiries, as well as answering guests questions. Coordinating with all the other departments to fulfill the guest requests. On regular basis the duties were as follows: Register and assign rooms to guests; Taking and passing on messages; Preparing bills, taking payment; Responds to guest inquiries; Manage walk-in traffic; Resolve guest complaints within scope of authority; Handle and store luggage; Assist with the check-in and check-out of groups and tours; Assist the guest with booking in the city restaurants, tours, taxis etc. Training the new employees; Night auditing.This Lodge was offering extended stay and beside the rooms had suites with kitchenette.

Working experience in this property of 2 weeks. Got familiar with the the Super 8 Motel - Wyndham Rewards program, got to know the managers and staff. I had to get used to the PMS due to difference from the other properties and learned all the policy and procedures.

Due to slow season River Canyon Lodge got temporary closed and I moved to Best Western Greenwell Inn. Most of the schedule I was doing evening shifts and night auditing. This was one of the best properties in the town winning many awards, located in down town had much higher occupancy than the other properties.I got trained for the Best Western Rewards® Loyalty Program and had chance to enroll many of the loyal guests.

Due to a shortage of employee staff at the sister property Ramada Moab Downtown I got transferred and worked there for whole month. Extraordinary experience with the staff and management, as well as the property itself. Located in down town and newly renovated, had a high occupancy and busy operations.I got familiar with MSI property management system, and Wyndham Rewards loyalty program,

This was the starting and ending working property for me in USA. I had extraordinary office manager by name Austena that gave me perfect training for the duties of a hotel Front Desk Assistant. It was a quite busy time for the 2,5 months so I got very used to the locations in the town and all the duties and responsibility at the everyday work at the hotel. Got perfect comments and reviews from the hotel guest at that time, that actually made considered as multiproperty person and in the following time was moved to three more properties doing the same position under different office managers and different policies and procedures.