Aleksandar Radic Email & Phone Number

• Software implementation and configuration.• Provide End User training and documentation.• Management of the Critical Windows based Server Environment.• Maintaining up to date Antivirus.• Working on Active Directory and controlling IT user accounts.• Managing and monitoring of backups in multiple locations.• Follow Documented processes i.e. implementing change control procedures.• Liaising and meeting with Authority IT Service and Managers.• Troubleshooting technical problems and implementing solutions.• System upgrades both at workstation and Server level.• Purchasing of IT Equipment and software in line within a budgets.• Supporting IT infrastructure for 80 users.• Provide fast and accurate troubleshooting and rectification of reported faults.

Belgrade

• Management and maintenance of Windows SBS 2008• Installation and configuration of Operating Systems (XP, Vista, Win7, Mac OS)• Installation and configuration of appropriate applications• Monitoring of network infrastructure• Management of Microsoft Exchange 2007 • Detection and removal of software and hardware problems (PC, MAC)• Regularly keeping track of the needs of businesses• Technical support for an infrastructure with 60 users

Belgrade

• Supporting Hardware, Network, Desktop Applications including MS Office.• Design and build custom PC’s and Networks to customer’s specific needs and requirements. • Provide advice and one to one training on Operating Systems and MS Office, stressing the importance of backups and security. • E-mail set-up and advice (particularly using MS Outlook). • Advise on viable repair/upgrade options and alternatives.• User Technical Support.