Aleksandar Sevic Email & Phone Number

Organize, develop, administrate, and maintain technical support and security standards for IT systems and services for various clientsManage team, resources, tasks, and goalsDefine strategy and growth of IT infrastructureMonitoring of the solved incidentsInvolved in the automation of work processes in the client’s company's different sectors and maintaining technical support and security standards for IT services

Belgrade, Serbia

Setup and Implement Service management best practicesBuild, implement, document Service Management processesProvide support service for the core solution software platforms OpenText Captiva, Documentum, and DocshifterExperienced work in Jira, Confluence, and Zoho platforms as the main tools for the support department Lead, plan, and organize (team) support services in order to offer correct and smooth customer service.Responsible for ensuring the business receives… Show more Setup and Implement Service management best practicesBuild, implement, document Service Management processesProvide support service for the core solution software platforms OpenText Captiva, Documentum, and DocshifterExperienced work in Jira, Confluence, and Zoho platforms as the main tools for the support department Lead, plan, and organize (team) support services in order to offer correct and smooth customer service.Responsible for ensuring the business receives outstanding support and that business needs are met within the agreed SLA keeping in mind the company’s vision and support strategy.Translating the strategic plan and objectives to specific objectives for the customer support team in order to achieve the company’s strategic goals.Giving direction to the Customer support team and following up on day-to-day activities to meet the customer's SLAs and to analyze the correct reporting of the support operations.Facilitate workshops, conduct analysis and suggest recommendations for improvements for customers to deliver an excellent service.Point of contact for the customer’s key persons in case of specific escalations.Organizing and collecting customer feedback, monitoring KPIs and SLAs, organize support reporting in order to analyze the effectiveness of the department.Coach, motivate and train the team in order to optimally use and develop the competencies. Show less

New Belgrade

- responsible for planning, coordinating, directing, and designing all operational activities of the IT department, as well as providing direction and support for IT solutions that enhance mission-critical business operations in the company- As IT manager, work closely with decision-makers in other departments and senior management to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.- Define budget planning for… Show more - responsible for planning, coordinating, directing, and designing all operational activities of the IT department, as well as providing direction and support for IT solutions that enhance mission-critical business operations in the company- As IT manager, work closely with decision-makers in other departments and senior management to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.- Define budget planning for the IT department and budget for the company it investments- Define strategy and growth of IT infrastructure- Involved in the automation of work processes in the company's different sectors Show less

Belgrade, Serbia

- Define budget planning for IT department and budget for company it investments- Define strategy and growth of IT infrastructure- Planning of upgrade company servers, work stations, active network equipment- Organize work process in department, controlling and maintaining team work with colleges- Define budget planning for IT department and budget for company it investments - Involved in automation of work processes in company different sectors - Organize technical… Show more - Define budget planning for IT department and budget for company it investments- Define strategy and growth of IT infrastructure- Planning of upgrade company servers, work stations, active network equipment- Organize work process in department, controlling and maintaining team work with colleges- Define budget planning for IT department and budget for company it investments - Involved in automation of work processes in company different sectors - Organize technical support and security standards for IT systems - Organize and planning upgrade of ERP system, and implementing new ERP and other front office software- Organize technical support for special car services applications- Planning, organize, and control of implementation of new ERP system Microsoft Dynamics – Navision- Planning of new information technologies projects- Planning, organize and control of implementing IP telephone system and organize technical support for this system Show less

Managed computer service, including restructuring of network, hardware maintenance, purchasing and software training and installation. Provide technical support, network operating system design and troubleshoot for remote client/server environmentsProvide technical support, network operating system design and troubleshoot for remote client/server environments. Test new software and hardware configurations to assure that they are ready for field deployment.

Responsible for all daily operations, maintenance, installation, planning, design, troubleshooting and support of company systems, Responsible for maintenance of company accounts, account books, and various incoming and outgoing bills. Recording and keeping accurately the customer and supplier records and monitoring and reporting on company’s liquidity and other related activities. Also responsible for maintaining and updating company’s and employees database and occasionally for communication… Show more Responsible for all daily operations, maintenance, installation, planning, design, troubleshooting and support of company systems, Responsible for maintenance of company accounts, account books, and various incoming and outgoing bills. Recording and keeping accurately the customer and supplier records and monitoring and reporting on company’s liquidity and other related activities. Also responsible for maintaining and updating company’s and employees database and occasionally for communication with the media and creation of company's advertisement. Show less