Aleksandar Velkov Email & Phone Number

Haarlem, North Holland, Netherlands

- Providing first-line support, addressing initial user inquiries and issues.- Creating Power BI dashboards to visualize data effectively.- Utilizing Azure KQL (Kusto Query Language) for data querying and analysis.- Triaging tickets, prioritizing and assigning them accordingly for resolution.- Tracking KPIs using Rhythm methodology to ensure alignment with organizational goals.- Generating comprehensive reports to communicate service performance and insights across various metrics and aspects.

Munich, Bavaria, Germany

North Macedonia

Responsible for the management, planning, and delivery of on-site IT management services at Insurance Client. Managing multiple teams within the client which include technical support (L1, L2 & L3), build/deploy product updates, supporting legacy applications, payment services support (both DDM and SEPA). Providing technical and operational expertise in insurance policies and procedures. Direct communication with the management team and responsible for tracking and reaching the agreed SLAs. Reporting on various platforms - ServiceNow, QlikView, MSSQL etc. Responsible for staffing, budgeting, forecasting, performance appraisals, and promotions.

Skopje, Skopski, North Macedonia

Responsible for the management, planning, and delivery of on-site IT management services at Insurance Client. Managing multiple teams within the client which include technical support (L1, L2 & L3), build/deploy product updates, supporting legacy applications, payment services support (both DDM and SEPA). Providing technical and operational expertise in insurance policies and procedures. Direct communication with the management team and responsible for tracking and reaching the agreed SLAs. Reporting on various platforms - ServiceNow, QlikView, MSSQL etc. Responsible for staffing, budgeting, forecasting, performance appraisals, and promotions.

Skopje

Responsible for the management, planning and delivery of on-site IT management services at Insurance Client. Managing team with 5 members for multiple services which includes technical support, build/deploy product updates, payment services support (both DDM and SEPA) and first and second line support. Providing technical and operational expertise in insurance policies and procedures. Direct communication with the management team and responsible for tracking and reaching the agreed SLAs. Reporting on various platforms - ServiceNow, QlikView, MSSQL etc. Responsible for staffing, performance appraisals and promotions.

Skopje

Responsible for the delivery of on-site IT management services for Insurance Client. Team Lead for two services. Services include technical support, build/deploy product updates, payment services and first line support. Providing technical and operational expertise in insurance policies and procedures. Passive communication with the management team. Reporting on various platforms - ServiceNow, QlikView, MSSQL etc.

Skopje

Responsible for the delivery of on-site IT management services for Insurance Client. Team Lead for two services. Services include technical support, build/deploy product updates and first line support. Providing technical and operational expertise in insurance policies and procedures. Reporting on various platforms - ServiceNow, QlikView, MSSQL etc.

Macedonia

DMS process configuration and implementation with Xerox Docushare. Buliding KPI reports with SpagoBI. Building various reports with MSSQL.

Gradsko

Microsoft Active Directories management. Configuration and maintenance of the network that through VPN connected 6 separate sites into one. Product requirements documentation creation for a software for agricultural domain.

Student Practice

Eng. In Information Technology, Internet And Mobile Technology

High School, Information Technology

Activities and Societies: Blue Sky, Debate Team