Aleksander Gaško Email & Phone Number

Bratislava, Sk

Bratislava, Slovakia

Bratislava, Slovakia

• Ensured close collaboration with the development team• Analyzed incoming requests and suggestions• Gathered, managed, and prioritized the product backlog• Inspected the product progress at the end of every Sprint• Prepared technical specifications sheets, 3rd party systems integration feasibility analyses, and other technical documents relevant to improving the self-service experience• Was responsible for advanced technical documentation mapping entire lifecycles of processes, workflow, and system architecture maps, and technical specifications to ensure smooth project delivery• Was responsible for the delivery of technical aspects of all projects• Was responsible for the respective self-service systems. Assumed ownership of internally designed systems and customizations• Collaborated with ESET partners/distributors and teamed up with other departments on related self-service projects (Multilingual Website Implementations with the Web Team, NLP Search Implementations with GWS, Download Server Integration with the Online team)• Participated in the area of professional services by creating guides, proposing self-service solutions, testing them, and deploying them in customer environments• Provided feedback and support to junior co-workers and supervised their progress on tasks• Was responsible for the entire server cluster and the failover server• Performed conceptual, systemic, creative, and methodical activities• Carried out other work according to the instructions of a managing employee in accordance with the activity of the department and the company

• Trading foreign exchange, commodities, and index CFDs independently• Analyzing market trends and executing trading strategies across multiple asset classes• Managing portfolio risk and optimizing trading performance• Researching and staying informed about global economic developments affecting financial markets

Bratislava, Bratislava Region, Slovak Republic

• Product component owner – backend of support.eset.com (~30M visits per year)• Responded to Knowledgebase Support requests/tickets from internal (in-house partners) as well as external (distributors) sources• Analyzed incoming requests and suggestions• Gathered, managed, and prioritized the product backlog• Ensured close collaboration with the development team• Inspected the product progress at the end of every Sprint• Prepared reports from internal analytics systems and external tools on a regular basis• Provided help and advice to colleagues on technical aspects of their projects• Collaborated with ESET partners and participated in related knowledgebase projects (such as Multilingual Implementation projects)• Proposed improvements to current self-service platforms or any 3rd party software linked to their utilization (Analytics tools, Language processing applications, etc.)• Proposed user experience improvements• Developed, implemented, and maintained statistical tools, automating daily reports, file management, service status notifications, etc. [Python] – until June 2019• Maintained the internal Knowledgebase documentation portal – until June 2019• Conducted database cleanup• Migrated content (~9000 articles including images and attachments) from MSSQL to MySQL

Responsible for development of automated screenshotting solutions of our localized products. Images are then used in help pages, documentation, manuals and user guides for ESET products.

Development of automated screenshotting solutions of our localized products. Images are then used in help pages, documentation, manuals and user guides for ESET products.