I startup valuable service project:- setup and tune service processes of the company- build communications with the customer- apply customer's requirements- build communications with the partners

I am responsible for HDS Customer Service and Support in Russia and CIS (including Ukraine and Georgia)- perform revenue and margin- develop quality of service - resolve of finance and organizational issues with service partners - develop HDS-wide business processes - manage the team Achievements - setup of more than 10 new service partners - take part in creating and setup of new service CRM system - permanent grows of revenue and level of service- set up Premium Plus service level- set up process of monitoring of spare parts depot stock

Technical support of HDS customers and partners in Russia and CIS- arrange all involved parties to solve serious issues- use personal technical skills to solve serious issues- arrange and help partners to make complicated equipment installations- close collaboration with partners' engineers

Actively involved in significant IT projects, such as:- Geographically distributed backup;- Backup by disk array tools, test DB copy;- Improve fault tolerance, clusterization;- VMware based virtualization;- Centralized server and network infrastructure monitoring, application monitoring;- Server rooms environment monitoring, based on Netbotz appliance;- SAN topology rebuild;- Centralized file collection from many types of remote sources;- Sun Modular Datacenter (Blackbox) installation.

- Management of a team of system administrators: assignment and control of tasks;- Create projects;- Budget planning;- Unix servers, disk arrays, SAN, backup administration; - Equipment accounting.

- Unix servers, disk arrays, SAN administration;- Server and databases backup;- Performance troubleshooting.

- SMS Center administration;- VoiceMail Center administration;- Organization of interaction of billing system with different systems.