Aleksandr Polyakov Email & Phone Number

Brooklyn, Ny, Us

Responsible for company Citrix infrastructure - Farm/Site design, configuration, management, migration, servers updates, applications and virtual desktops delivery.

New York, New York, Us

• Support Morgan Stanley-Smith Barney/Citigroup separation process.• Administer desktop environment that consists of 15000 VMware virtual machines and regular desktops and laptops in North America and off shore.• Troubleshot cross platform problems escalated by help desk and L2 support such as ability for users to connect to Citigroup, Smith Barney and Morgan Stanley resources at the same time using Citrix, RDP, VPN and Terminal Server from multiple locations.• Connect to users’ sessions remotely using VNC or Office Communicator.• Prepare/use scripts for tasks automation using VB Scripts and .bat files (move users, change registry, adding users to groups, restarting multiple computers, etc).• Grant permissions to application packages using HP Open View as well as troubleshooting those applications when they delivered to end users.• Communicate with end users, all levels of management, networking, packaging, security groups.• Log problems and resolutions in tickets tracking system ServiceNow and knowledge base.• Migrate users and resources between domains as well as supporting multi-domain environment.• Manage/troubleshoot DNS/DHCP via VitalQIP.• Maintaining team SharePoint site

New York, Us

• Responsible for the desktops and laptops imaging, installing applications for company users in Active Directory 2003.• Troubleshooting applications and operating systems issues on site and remotely using Remote Desktop or VNC.• Provided technical support to users after migration to new systems

New York, New York, Us

• Supported company users, including Smith Barney brokers, developers and executives, configured and troubleshoot VPN (AT&T, Nortel, and Juniper) and Citrix clients.• Troubleshoot remote access issues such as Safeword cards lockouts, access permissions and remote connectivity problems.• Network accounts unlock, added users to security groups, passwords reset, joined pc’s to domain in Active Directory environment.• Created accounts for Blackberry users on BES servers and activated new devices on company network.• Updated Blackberry policy that would allow users to install different applications on devices such as Bloomberg services.• Blackberry devices problems resolution.

London, Gb

• Responsible for the desktops and laptops imaging, installing applications for company users in Active Directory 2003.• Troubleshooting applications and operating systems issues on site and remotely using Remote Desktop or VNC.• Provided technical support to users after migration to new systems

New York, New York, Us

• Permission applications in accordance with system security and system compliance.• Troubleshot web based Thomson Reuter’s system connectivity.• Responsible for network and application level 2/3 troubleshooting.• Troubleshot terminal server issues remotely (connecting to users’ sessions, removing users’ profiles). • Technology request fulfillment (permissions/moves/add/changes)

• Installation and maintenance of systems hardware (client systems and terminals, servers, peripherals and memory).• Installation and maintenance of software (operating systems, applications and utilities, both new and updates).• File systems administration (backup scheduling, restoring, and maintenance).• Printer administration (local and remote printing).• Tested latest releases of the software, report problems to developers.• Changed software and hardware configurations by users’ requirements.• Performed technical support on issues that were created as a result of migration to Windows 2000and Active Directory.