Proxima established in 2012 and now is one of the leading suppliers of equipment and engineering tools for industrial companies operating in Azerbaijan.We are working closely with the State Oil Company of the Azerbaijan Republic, Global Energy Azerbaijan (which operates 6 various onshore oil/gas projects in Azerbaijan), Bahar Energy Azerbaijan (offshore oil/gas project), Saipem Asia, Baker Hughes a GE company, Halliburton, METRO and etc.- Receiving and processing requestsResponsibilities:- Collection and research of information- Communication with customers- Providing accurate product information- Concluding contracts and conducting transactions

- Entry of goods into the warehouse, sales, returns, transfers, cash register and bank transactions in 1C- To control sales documents- Performing daily operations (invoicing, writing receipts, preparing acts, etc.).- Processing of daily purchased goods into 1C program;- Processing of daily sales into the 1C program;- Performing other management tasks.

- Assist customers to identify their needs and troubleshoot technical and/or general hardware/software problems over the phone or in person.- Provide fast, accurate, and effective responses to customer questions.- Assist customers as needed and troubleshoot issues based on customer’s description.- Monitor and log all help desk calls.- Act as a liaison between IT, customers, and vendors.- Create documentation of the help desk team’s activities.- Act as a direction and guidance to the Help Desk team.- Implement and maintain help desk procedures, processes, and practices.- Provide training and guidance.

- Troubleshooting- Refurbishment- Components Repair- Testing / Calibration- Pressure testing- Chemical cleaning- Flushing- Filtration

- Сrankshaft seat diagnostics- Repair of crankshaft seats- Camshaft diagnostics- Repair of camshaft seats

- Conducting personal training- Conducting individual lessons with children and adults- Maintaining personal records

- Answer incoming calls- Receiving and distributing of orders- Communication with customers- Prompt resolution of conflict situations- Work with documentsTraining in all the nuances of work for beginners