Aleksandra Buka Email & Phone Number

Łódź, PL

Kraków I Okolice

Kraków I Okolice

Poland

• Implementing SLA metrics for HRO – creating calculation and reporting mechanism for more than 30 CPIs and KPIs including timeliness, accuracy and satisfaction.
• Implementing Quality Framework: transaction monitoring and internal audit, preparing Service Quality Plan based on MSA: FMEA, Table F, capacity modelling, process capability, SOP audit, end customer analysis (NPS, CVS.
• Implementing soft telephony (Avaya): Coordinating software installation with IT, creating and implementing vectoring for skills covered by telephony, preparing and executing internal and external UATs, trouble shooting
• Process transitions from Poland to India – creating and executing plan for transition of 17+ FTEs executing FP&A activities: preparation, ramp up, reporting, registering and escalating risks, keeping internal and.
• Staff transfer and onboarding new business wins in Poland – participating in setting up new DC based on 70+ re-budged specialists running HR operations and HR analytics including facility, IT, HR areas, systems such as.
• FP&A and RtR process transformation via ESSA (Eliminate – Simplify, Standardize, Automate), PDCA (Plan-Do-Check-Act), Lean (continuous improvement, experiments, challenging status quo) and transition – delivering more.

Poland

• Managing teams up to 30 members who provided FP&A, RtR, PtP & HRO services to business units worldwide
• Monitoring, controlling, reporting CPIs and KPIs, running RCA for defects using problem solving tools
• Planning and monitoring scope of work, measuring cycle and lead time, increasing productivity by 30%
• Identifying, capturing & driving continuous improvement opportunities
• Celebrating successes and achievements, communicating to the team results and emphasizing their role in achieving common goals
• Building and maintaining day-to-day relationship with the customers as well as taking part in MBRM with client once a month

Kraków I Okolice

PMI Unplugged - Mar'23 (90 people), PMI Unplugged 2 - Jan'24 (60 people), PAM Summit 2024 - Jun'24 (250 people)

Kraków

Taking active part in creating agenda for PAM Summit 2024:- cooperating with a team of 6 in developing conference program - reviewing "Call for papers" submissions- selecting best in class Speakers - interacting with more than 30 Speakers- ensuring formal aspects coverage

Poland

Recent projects which I supported:-) Tennis tournament in Krakow (Sept 2021)-) Management 360 conference Wroclaw (Oct 2021)-) Organising monthly webinars-) Organising stationary events

Łódź, Poland

As a Marketing Specialist: building and implementing marketing strategies based on modern instruments, leading entire process of canvassing, preparing reports and analysis of surveys and their effectiveness, representing the company at business meetings, leading trade talks, preparing offers.As a EU Funds Coordinator: consulting the possibility of raising.

Łódź, Poland

Building and implementing marketing strategies (using alternative marketing strategies, i.e. Internet marketing, buzz marketing, social marketing, viral marketing: forums and discussion groups), conducting trade talks with customers, preparing offers, signing agreements with customers, organizing training, interacting with outside enterprises and.

Preparing EU documents for the European Union funds (conclusions, business plans, attachments), customer service, taking care and training newly employed employees, organizing and the coordinating cooperation with other institutions (mainly with banks)

Łódź, Poland

Analysing customers needs and choosing the best financial products, conducting trade talks, helping the recruitment process

Postgraduate Studies, Project Management

Postgraduate Studies, Coaching And Mentoring

Master'S Degree, Management And Marketing

specialization in human resources management

Bachelor'S Degree, Finance And Accountancy

specialization in accounting of enterprises and European Union funds