•Implementing SLA metrics for HRO – creating calculation and reporting mechanism for more than 30 CPIs and KPIs including timeliness, accuracy and satisfaction. •Implementing Quality Framework: transaction monitoring and internal audit, preparing Service Quality Plan based on MSA: FMEA, Table F, capacity modelling, process capability, SOP audit, end customer analysis (NPS, CVS and action plans), RCA, challenge mapping, best practice sharing and knowledge management. Preparing operations manual document. Driving quality trainings for problem solving, continuous improvement and transaction monitoring •Implementing soft telephony (Avaya): Coordinating software installation with IT, creating and implementing vectoring for skills covered by telephony, preparing and executing internal and external UATs, trouble shooting•Process transitions from Poland to India – creating and executing plan for transition of 17+ FTEs executing FP&A activities: preparation, ramp up, reporting, registering and escalating risks, keeping internal and external stakeholders informed•Staff transfer and onboarding new business wins in Poland – participating in setting up new DC based on 70+ re-budged specialists running HR operations and HR analytics including facility, IT, HR areas, systems such as SAP, Ask HR, Workday, SharePoint•FP&A and RtR process transformation via ESSA (Eliminate – Simplify, Standardize, Automate), PDCA (Plan-Do-Check-Act), Lean (continuous improvement, experiments, challenging status quo) and transition – delivering more than 140 FTE savings and interacting with top management •Reverse transitions in SSC – taking over from 3rd party service provider AP invoice processing activities and building new team of 15+ members processing on average 600 invoices daily, facilitating Knowledge Transfer sessions (KT from BPO to SSC – processes being moved in-house) in close cooperation with Transition Lead•Lean culture and tools deployment for services

• Managing teams up to 30 members who provided FP&A, RtR, PtP & HRO services to business units worldwide • Monitoring, controlling, reporting CPIs and KPIs, running RCA for defects using problem solving tools • Planning and monitoring scope of work, measuring cycle and lead time, increasing productivity by 30%• Identifying, capturing & driving continuous improvement opportunities • Celebrating successes and achievements, communicating to the team results and emphasizing their role in achieving common goals• Building and maintaining day-to-day relationship with the customers as well as taking part in MBRM with client once a month • Managing escalations and creating mitigation plans• Negotiating scope extension with Client and coordinating knowledge transfer • Ensuring effective communication and cooperation within a team, cross- team and cross- department• Facilitating knowledge sharing across teams members, backups coverage and processes continuation • Ensuring work policies, procedures and labour law are followed• Leading competency based interviewing and assessment center for candidates in English, German and Polish• Developing team members and running PDP sessions (setting goals and expectations to the team in line with DC strategy) as well as e.g. MoSCoW model, development circle, 70-20-10 approach, re-skilling and 360 degree feedback • Preparing monthly P&L forecasts for the team, savings planning and optimizing allocation to activities (zero bench policy)• Integrating team members, taking care of good atmosphere and managing conflicts • New joiners onboarding• Performing ad hoc tasks, analysis on request of Manager• Managing team and processes remotely during pandemic

PMI Unplugged - Mar'23 (90 people), PMI Unplugged 2 - Jan'24 (60 people), PAM Summit 2024 - Jun'24 (250 people)

Taking active part in creating agenda for PAM Summit 2024:- cooperating with a team of 6 in developing conference program - reviewing "Call for papers" submissions- selecting best in class Speakers - interacting with more than 30 Speakers- ensuring formal aspects coverage

Recent projects which I supported:-) Tennis tournament in Krakow (Sept 2021)-) Management 360 conference Wroclaw (Oct 2021)-) Organising monthly webinars-) Organising stationary events

As a Marketing Specialist: building and implementing marketing strategies based on modern instruments, leading entire process of canvassing, preparing reports and analysis of surveys and their effectiveness, representing the company at business meetings, leading trade talks, preparing offers.As a EU Funds Coordinator: consulting the possibility of raising EU funds, drafting EU documentation (conclusions, business plans, attachments), accounting for raised subsidies, preparing explanations and supplements to conclusions, coordinating the course of the project implementation based on the schedule of investment and agreement signed by the Beneficiary

Building and implementing marketing strategies (using alternative marketing strategies, i.e. Internet marketing, buzz marketing, social marketing, viral marketing: forums and discussion groups), conducting trade talks with customers, preparing offers, signing agreements with customers, organizing training, interacting with outside enterprises and maintaining cooperation with them, representing the company at business meetings, conducting training and presentations about self-employment, preparing sales literature (leaflets, booklets) and multimedia presentations, taking care of the outside company publishing (weekly newsletter sent via mail to registered customers).

Preparing EU documents for the European Union funds (conclusions, business plans, attachments), customer service, taking care and training newly employed employees, organizing and the coordinating cooperation with other institutions (mainly with banks)

Analysing customers needs and choosing the best financial products, conducting trade talks, helping the recruitment process