Aleksandra Glinka Email and Phone Number

- Mobile app development - strong focus on UX design- Responsible for delivering contact tools (videobanking, bot, t2c, video content, cobrowse etc.) in digital channels- Strategy, Roadmaps, KPIs - Product Backlog management- Requirements gathering (market research, benchmarking, cooperation with UX, UI, Researcher&Copy teams) - Cooperation with Contact Center, Digital Sales, Legal, Security and Technology Units- Data driven management- Results monitoring and… Show more - Mobile app development - strong focus on UX design- Responsible for delivering contact tools (videobanking, bot, t2c, video content, cobrowse etc.) in digital channels- Strategy, Roadmaps, KPIs - Product Backlog management- Requirements gathering (market research, benchmarking, cooperation with UX, UI, Researcher&Copy teams) - Cooperation with Contact Center, Digital Sales, Legal, Security and Technology Units- Data driven management- Results monitoring and constant product's improvements Show less

1. Acting as a primary point of contact across the stakeholders (such as Board Members, Business Unit, Sales Teams/KAM, Operational Team, Finance Team, Accounting, Sales forces, and external customers) and throughout all stages of a product’s lifecycle 2. Gathering and managing requirements (Jira, Confluence) 3. Managing the Scrum Team of 10 members (SM, Analyst, 4 backend devs, 1 frontend dev, 3QA/testers)4. Product Backlog management - Writing specifications/user stories for the… Show more 1. Acting as a primary point of contact across the stakeholders (such as Board Members, Business Unit, Sales Teams/KAM, Operational Team, Finance Team, Accounting, Sales forces, and external customers) and throughout all stages of a product’s lifecycle 2. Gathering and managing requirements (Jira, Confluence) 3. Managing the Scrum Team of 10 members (SM, Analyst, 4 backend devs, 1 frontend dev, 3QA/testers)4. Product Backlog management - Writing specifications/user stories for the Scrum team, prioritization, 5. Requirements clarification, following up implementation and internal testing progress in order to fulfill all Definition of Done criteria 6. Testing new products and features 7. System adjustment for following markets: Done: Polish (POS, ecommers from backend perspective), Lithuanian, Latvian, South AfricanIn progress: Slovakia, Vietnam, Thailand Show less

1. Product offer development (product scope development, legal set up, coordination of processes development) 2. Rental system development (agile/scrum method) - cooperation with Sollers Consulting (PoC processes, gathering requirements, processes development, tasks acceptance)3. Contact person dedicated to the one of the leading Telco operators on the Polish market

Responsible for: - comprehensive implementation process of insurance products ( UL, life & protection insurance) from the very beginning ( process planning, cooperation with products unit, IT and operation unit, cooperation with Partner etc) to the pre-sales support (organisation of trainings, events, sales competition ect)- sales support

Key responsibilities:1) delivering support for AXA Key Account Managers:- active support in projects implementation- providing sales and marketing analytics support on insurance market, company and its competitors' performance,- delivering reports and support in offer preparation - preparation of marketing materials and tools, such as .pptx product and sales presentations, sales scripts, - taking part in negotiations, problem - solving meetings and workshops with… Show more Key responsibilities:1) delivering support for AXA Key Account Managers:- active support in projects implementation- providing sales and marketing analytics support on insurance market, company and its competitors' performance,- delivering reports and support in offer preparation - preparation of marketing materials and tools, such as .pptx product and sales presentations, sales scripts, - taking part in negotiations, problem - solving meetings and workshops with Parners2) Support in Telemarketing campaign implementation- creating marketing and training materials- agreements preparation- consultants trainings- campaign reporting and monitoring3) Trainers' schedule coordination- constant up-date of trainings schedule- trainings arragement Show less

1. Implementation and launching direct marketing campaigns:- processes preparation - creating agreements and contracts with Partners- support in trainings- campaing's results and standards monitoring2. Market research

Member of the dedicated project team engaged in developing a winning strategy to maintain and activate existing customers as well as to win new once for the major Polish Bank 2. Support in launching Direct Marketing Campaigns for leading Polish Banks (market research &analysis, building business strategy of product implementation, preparing presentations for Partners, further post-implementation support) 3. Work on projects implementation (analysis of product documents… Show more Member of the dedicated project team engaged in developing a winning strategy to maintain and activate existing customers as well as to win new once for the major Polish Bank 2. Support in launching Direct Marketing Campaigns for leading Polish Banks (market research &analysis, building business strategy of product implementation, preparing presentations for Partners, further post-implementation support) 3. Work on projects implementation (analysis of product documents, preparation of marketing materials, co-operation with Call Center- training & examination of telemarketers, coordination of their work, reports on telemarketers’ performance) 4. Drafting contracts & agreements 5. Claims service, claims registry, claims verification, responsible for contact with partners, correspondence handling, preparation of weekly and monthly reports on the claims area performance, analysis of changes, support in optimalisation of claims service process) Show less