Aleksandra Ivanov 🇺🇦 Email & Phone Number

Aleksandra Ivanov 🇺🇦 is a Customer Success Director at Coherent Labs. She possess expertise in customer satisfaction, account management, english, market research, customer service and 11 more skills. She is proficient in English. Colleagues describe her as "I mostly worked as a Support Engineer together with Aleksandra and was in her team in that period. She is what I'd consider the perfect balance between a professional team lead and an understanding human being. She embodied the term "the customer's voice in the company" while also making sure her team and the company's interests are upheld. She always strived to build healthy, two-way relationships with customers in order to make them feel that the company is their partner and it wants to really help them succeed. She always made sure that the team has well distributed work load and was always available whenever a team member needed any kind of assistance or advice - work-related or personal. Even after I moved to a developer role in the company, in a different team, it was always a pleasure working with her and the support team on various client issues - she always communicated clearly, with the right urgency depending on the severity / priority and made sure that development team's and customer's needs aligned." and "I worked with Alex for almost 3 years and have nothing but praise for her. Being in charge of Customer Success put her and her team on the receiving end of the deals my team constructed - that required us to constantly work together and being able to enjoy that work was a big factor for me. I always found Alex to be highly dependable and level-headed, detail-oriented, and organized. On top of that she is an amazing team lead that continuously brings the best out of her people. "

Listed skills include Customer Satisfaction, Account Management, English, Market Research, and 12 others.