- Supporting au pairs in their search for a host family for primarily following markets: Spain, Poland, South Africa and Germany- Working on strategies to hit monthly/yearly KPI goals- Documenting of all telephone and email correspondence in various internal databases- Working in an international team on a new operational system for consumers by analyzing customers' experiences and later coaching teams on usage of it- Analyzing each market trends to offer a solution of faster… Show more - Supporting au pairs in their search for a host family for primarily following markets: Spain, Poland, South Africa and Germany- Working on strategies to hit monthly/yearly KPI goals- Documenting of all telephone and email correspondence in various internal databases- Working in an international team on a new operational system for consumers by analyzing customers' experiences and later coaching teams on usage of it- Analyzing each market trends to offer a solution of faster sale- Provide an excellent customer service while managing complaints, screening, and coaching customers- Being point of contact between various international offices and departments to ensure smooth handling of issues and communication- Create and send direct e-mailings in English and Spanish for various markets Show less

- Provide an excellent customer service- Constant analysis of making customers' journey easier - Working with colleagues from around the world towards a global goal- Collaborating on creating workshops for customers and colleagues- Representing Spanish office in the international visits - Help with the visa documents, appointment and follow up procedure in regards of the documents and paperwork

- Grow Andalusia region of Spain, taking ownership of sales in that area- Executing strategies to encourage an organic growth of the market- Inquiry calls with the weekly analysis of the potential leads- Apply analytical skills in growing conversion rate- Recruit, screen and coach candidates- Contribute in marketing activities online and offline

-Create new sales through working with schools, universities, job centers, fairs and other local institutions to create and expand brand awareness- Generate new leads through school/ university visits- Organize and promote events- Developing networking with the universities for the KPI

- Support in the planning and execution of campaigns- Creating internal multimedia for the company using Photoshop and Adobe Pro- Assisting in the planning and execution of events -Tracking all the reviews- Support in creation of content and analyzing the trends - Moderating social media web pages- Find partnership opportunities and follow up on execution of projects

- Communicate effectively with guests, peers, management and other departments; - Analyzing upselling strategies and controlling sell-out nights. Strategies to maximize occupancy andrevenue.- Supervising Front Desk agents. Also providing support and training- Follow-up on credit problems with Credit Manager and Front Office Manager; Review Housekeeping reports and follow-up;- Night audit duties with auditing all work from previous day including Accounts Receivable,Food… Show more - Communicate effectively with guests, peers, management and other departments; - Analyzing upselling strategies and controlling sell-out nights. Strategies to maximize occupancy andrevenue.- Supervising Front Desk agents. Also providing support and training- Follow-up on credit problems with Credit Manager and Front Office Manager; Review Housekeeping reports and follow-up;- Night audit duties with auditing all work from previous day including Accounts Receivable,Food and Beverage Outlets, Front Desk, and Banquets. Creating and distributing daily revenue report- check-in and check-out procedures, handling of correct payment postings- Promoting organization's Preferred Guest Program Show less

Performing check ins and check outs, helping guests with any questions, posting on the System, preparing . promptly answering the phone, field guest complains

Front Desk:check-ins and check-outs, helping guests with any problem, attending VIP guests on the executive floor, taking reservations, answering on the central system, preparing documents for the next day concerning reservations, booking tables at restaurants, booking a shuttle service for guestsHousekeeping department: supervising the work room attendants, checking the rooms, preparing banqueting rooms for events

Serving tables during breakfast, lunch and dinner services, preparing the restaurants during and after services, hostess during a breakfast