- Transitioned into a pivotal role within the Product team, leveraging deep business knowledge to bridge communication gaps between business and product functions.- Led the establishment of viable processes within the Product team, ensuring efficient communication and goal alignment.- Advocated for smaller cross-functional teams, fostering clear goals and improved business understanding within the product development cycle.- Contributed significantly to refining product roadmaps by providing valuable insights into market dynamics and customer needs.- Enhanced communication channels between business stakeholders and the Product team, facilitating a more cohesive and productive work environment.

- Spearheaded the adoption of Zapier for comprehensive process automation, revolutionizing daily workflows.- Automated internal tasks within the Coordinators team, resulting in streamlined operations and increased efficiency.- Extended automation efforts to other teams, providing valuable support to enhance overall company productivity.- Developed and executed strategic plans to automate critical processes, ensuring seamless cross-functional collaboration.- Contributed significantly to maintaining the company's agility during the challenging COVID lockdown period by automating various team processes.- Collaborated with team members and leadership to identify automation opportunities and drive continuous improvement across departments.

- Led and inspired the Coordinators team (14 strong at one point), fostering a collaborative and high-performance work environment.- Conducted in-depth analyses of the team's performance, providing insightful reports to guide strategic decision-making.- Formulated and executed new processes and procedures, enhancing operational efficiency through informed actions.- Managed the end-to-end hiring and onboarding process for new employees, while coaching existing team members for professional development.- Innovated and implemented creative strategies to improve key performance metrics, driving continuous team improvement.- Stayed at the forefront of industry trends, consistently applying industry knowledge to enhance FishingBooker's business strategies.

- Ensured timely acceptance of FishingBooker reservations, optimizing the booking process.- Initiated contact with newly signed-up captains, providing comprehensive explanations of the business model and FishingBooker's Terms of Service.- Proactively engaged with captains to maintain accurate and up-to-date calendars, fostering strong relationships.- Leveraged sales skills to promote FishingBooker features via phone, email, and SMS, contributing to increased feature adoption.- Conducted market analyses to identify underperforming markets, implementing targeted sales strategies and building relationships with captains.- Enforced strict adherence to FishingBooker's Terms of Service among all listed captains on the platform.- Collaborated with other FishingBooker teams by providing valuable information related to captains and market dynamics.- Resolved critical tickets related to captains' actions, concerns, and general issues, ensuring swift and effective solutions.

- Offered detailed information about Karisma Hotels resorts, assisting customers in making informed decisions.- Managed end-to-end reservation processes, ensuring seamless booking experiences for clients.- Handled payment collections with precision and accuracy, maintaining financial transparency.- Managed paperwork, including contracts and exchange forms, contributing to efficient record-keeping.- Created an intranet site for employee education and support, enhancing team knowledge and collaboration.- Supervised a team of customer support agents, fostering a positive and productive work environment.

-Handled computer reservations, ensuring a smooth and enjoyable experience for customers.-Maintained the premises' appearance, ensuring cleanliness and tidiness.-Worked as a bartender, providing service in a relaxed environment while managing technical aspects of computer usage.

- Instructed Walmart's representatives on the troubleshooting and fixing of cash registers and additional equipment, including debit readers, printers, monitors, etc.- Provided guidance on the maintenance and resolution of issues related to self-checkouts and ATMs within Walmart.- Remotely diagnosed and fixed issues with cash registers and additional equipment, self-checkouts, and ATMs.- Managed dispatching of technicians when on-site support was required for resolving technical issues.- Escalated complex issues to higher levels of support to ensure comprehensive problem resolution and customer satisfaction.

- Interacted with customers and their children, ensuring a delightful experience during birthdays and events.- Collaborated with bartenders, assisting in the preparation and serving of drinks to enhance the overall customer experience.

- Engaged with customers and managed phone orders, ensuring efficient service.- Handled ordering of necessary supplies for the kitchen, maintaining stock levels, and coordinating with providers.- Conducted administrative tasks related to delivery services and drivers.- Assisted in kitchen and bar activities as needed, contributing to a smooth and well-coordinated operation.