Planning, developing, and delivering upscale FIT programs from international markets on the territory of Georgia, Armenia, and Azerbaijan, offering the full range of high-standard solutions.Main Duties* Interview, hire, and training FIT department staff* Performing the same duties as direct reports* For each request, implementing, and evaluating organization to effectively accomplish the goals and objectives of the client; managing professional/technical and support staff on both a professional and administrative basis.* Managing the request during the preparation phase and on-site, leads the booking.* Regular and frequent communication with clients to monitor client satisfaction* Day to Day request management including all the operational tools properly* Building, maintaining, and continually developing relationships with suppliers, negotiating best prices and deals, setting up credit agreements, raising purchase orders, and attending supplier visits to the company where appropriate* Regular reporting on operational progress to the client* Responsible for the logistics part (timeline, operational planning, quality, budget, resources)* Working on proposals and pitches i.e. preparing proposals, quotations, information, etc.* Manage cash flow, payment terms, cancellation, added value, and savings* Participating in event debriefings, gather client feedback and market intelligence* Reporting to the General Manager regarding the request objectives, budgets, resource planning, monthly statistics * Ensuring the profitability of the booking, managing and verifying all income and expenditure* Managing confirmed bookings from A to Z* Maintaining enthusiasm, loyalty, and professional standards within the company team

Duties* Searching new partners and preparing promotions, negotiating rates with suppliers (hotels and transport companies), * Booking hotels and services as per partners’ requests, providing 24-hour assistance for the arrived guests, * Working on corporate requests, monitoring incoming payment dates and initiating outgoing payments, Achievements* Prepared and led FAM tours and brought in new loyal clients, leading to 30% YoY sales increase. * Managed high-season charter flight group arrivals (up to 100 pax monthly), including hotel allocation and arrival/departure group transfers, without delays or overlays.* Assisted with preparation for the largest industry exhibitions to promote the company’s brand in the CIS market. * Implemented an Excel-based CRM system (invoices, vouchers, statistics, transactions), which resulted in faster and more efficient client work.

* Assisted direct and corporate clients in booking and exchanging flight tickets in GDS Amadeus and Gabriel.* Created a full-scope training program for the agency’s travel managers (100+ people in 5 years) and successfully facilitated it in offline and online formats.

Created new destination tours (16 countries): found reliable incoming partners, considered flights schedule and possible routes, calculated and published for online booking (included charter destinations), checked payments balance and primary documentation• Headed Agency booking department of 10-15 persons, educated newcomers, personally controlled reservations and confirmations, and ensured high quality of the provided services, which made the agency sales grow by 1.5 times annually • Communicated with CRM developers, opened technical tasks, and controlled their execution, which resulted in an increase in new tours and destinations presented on the company’s web-site• Represented company in local travel exhibitions and seminars for its agencies

• Increased the level of requests confirmation from 10% to 25% • Constantly analyzed local market rates to provide the clients with competitive prices and achieve profitable sales of charter destinations