Handle incoming work (mail, tickets) from B2B customers and respond to the queries Analyze and investigate issues Provide information and assistance in regards to tools (web applications) and processesinvestigate reported problemsForward requests to 2nd level if needed and liaise with n-levels for resolution of complex topicsAccurately document work related activities in the relevant ticketing system according to established policies and proceduresCoordinate with internal/external stakeholders to resolve complex inquiries and complaints related to the scope of supportEnsure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer serviceBuddying/training tasks mentoring of junior staff

taking care of clients entering the German-speaking and Scandinavian market (companies from the furniture, FMCG, engineering industries, among others), assistance in introducing Polish investors to foreign markets, participation in conferences, business meetings, international fairs, support with obtaining information on foreign markets for Polish entrepreneurs, administration, documentation of foreign trade offices, document processing, teleconferences

interpreting at the official meetings; managing the office; preparing reports on political and social events in Spanish; supervision of documentation, writing official ministrial letters in Polish, Spanish, English; customer service, providing consular information (by phone, e-mail), preparation of visa and passport applications, legalization of documents; promotion of Panama on online forums, fairs and cultural events; Ambassador's support in everyday tasks (keeping a meeting calendar); writing financial reports (calculating VAT, entering invoices, making transfers)

city tours in Warsaw (English, Spanish, German, Polish), language classes, translation services (interpreter)

searching for potential business partners for clients from Spain,organization of business meetings, preparation of the agenda and information mailings, telephone and email contact with representatives of Spanish and Polish companies, document translations, administrative support

staging and promotion of cultural events (website preparation and newsletters), contact with media and cultural institutions, administrative support and cooperation with other departments, translation of documents and correspondence, interpreting at meetings and events

customer service, reports, analysis, translations, teleconferences, PR cases

reporting to engineers and translators, proof reading, correction of errors