Aleksandra (Ola) Lis Email & Phone Number

Katowice, Pl

Katowice, Śląskie, Poland

Katowice, Poland

- Managing and nurturing relationships with key clients and accounts.- Maximizing the value of strategic accounts by understanding their needs, providing personalized solutions, and ensuring overall satisfaction.- Acting as the main point of contact between company and key customers.- Coordinating various departments to deliver products or services effectively and in a timely manner.- Identifying new business opportunities within existing accounts, address issues and maintain a long-term, mutually beneficial partnership.- Contribute to the development of processes, procedures and standards.- Ensure full training for internal teams whenever new products, features and enhancements unique to the account are deployed.

Katowice

- Successfully implementing new connections between hotel chains and distributors for Shiji Distribution in alignment with project plans and partner requirements.- Managing project schedule for certifications and implementations, optimizing resource utilization.- Maintain win-win relationships with new and existing customers, maximizing revenue potential.- Supporting and improving SDS Service Management process, aligning it with Global Service Management Processes.- Monitoring and reporting internal and external performance, including monthly SLA optics.- Providing proactive pre and post-sales technical support, ensuring high-quality customer service.- Collaborating with senior management, hotel partners, distributors, and cross-functional teams to achieve project objectives.

Katowice, Poland

Katowice, Woj. Śląskie, Polska

- Client and Vendor Master Data management mainly for TÜV Rheinland Spain, Argentina, Chile, Colombia and Peru in SAP S/4HANA. - Participation in the process of creation of new Master Data department in TÜV Rheinland- Creation of process documentation (procedures, process maps)- Preparation of the trainings package for new joiners- Cost Center and Profit Center maintenance in SAP CO module for TÜV Rheinland world-wide- Support of Accounting & Finance team by processing invoices

Katowice, Poland

- Providing first line support related to hardware (Printers, Thin Clients, PC, EMV POS terminals) and in-house software for Spanish and English customer.- Troubleshooting of basic network issues such as ADSL broadband issues.- Managing incidents reported by users in Service Now tool and via phone.- Escalate unresolved incidents to level 2 support teams.- Basic Active Directory, Oracle Finance and Business Objects knowledge. Administration of user’s accounts, password reset, creation of distribution lists etc.- Remote installation of new hardware, providing step-by-step instructions to end user.- Providing trainings to other team members.