Aleksandra Peter Email & Phone Number

Wrocław, Woj. Dolnośląskie, Polska

✧ Successfully managed projects across diverse regions and cultures, navigating international regulations, cultural nuances, and business practices.✧ Implemented project management processes, identified potential risks, and developed effective strategies for mitigation.✧ Fostered a positive team environment where members feel cared for, valued, and motivated.✧ Built and maintained relationships with stakeholders, including executives and clients, effectively managing expectations.✧ Allocated resources appropriately and managed project budgets within defined constraints.✧ Provided support for pre-sales and up- and/or cross-selling activities.✧ Made informed decisions within the scope of competence and responsibility.✧ Organized and prioritized day-to-day tasks to ensure efficient project management.✧ Took necessary actions to meet defined goals, implementing measures to track and quantify achievement.

Gliwice, Śląskie, Poland

Since 2022, I embarked on an exhilarating journey as a self-employed professional, navigating the dynamic world of project management, agile coaching, and customer experience.✦ Diving into Project Management:I have had the privilege of steering a variety of projects to success. Working with clients from diverse industries, I implemented tailored project management processes that streamlined operations and maximized efficiency. My focus has always been on delivering value and achieving goals within scope, time, and budget constraints.✦ Agile Coaching and Transformation:Drawing on my experience as a certified Professional Scrum Master and my passion for servant leadership, I’ve coached teams to adopt self-management practices and foster a culture of continuous improvement. It’s immensely rewarding to see teams evolve and thrive, creating value incrementally and responding flexibly to change.✦ Customer Experience Journey:Customer experience has always been at the heart of my work. I’ve guided businesses in crafting memorable customer journeys and implementing strategies that elevate customer satisfaction and loyalty. Leveraging my certifications in Customer Experience Leadership, I’ve designed frameworks that put customers at the forefront, ensuring every interaction leaves a positive, lasting impression.✦ Adventures in People Development:Passionate about people development, I’ve facilitated numerous workshops and training sessions, equipping individuals and teams with the skills to excel. My approach is all about empowerment—enabling others to reach their full potential and fostering environments where innovation and collaboration flourish.✦ A Dash of Entrepreneurial Flair:From building client relationships and managing multiple projects simultaneously to continuously exploring new avenues for growth and learning, this journey has been as rewarding as it has been challenging. It’s a blend of creativity, strategic planning, and a lot of coffee!

Krakow Metropolitan Area

✧ Conduct one-on-one meetings with dedicated Untitled Kingdom employees as a PCL✧ Focus on integrating distributed teams and nurturing professional relationships in a remote work environment✧ Support the development of individual employees within the organization✧ Organize and facilitate workshops, lectures, and soft skills training sessions✧ Engage in regular meetings with Domain Leaders and Project Leaders to discuss employee development strategies✧ Actively participate in the employee evaluation process and co-prepare evaluations✧ Play a crucial role in identifying and addressing problem situations related to the well-being of team members✧ Ensure a positive and productive work environment for the team.

Katowice, Woj. Śląskie, Polska

✦ Summary meetings organized every 3 months for each person on the team,✦ Collaborating with the Sales team on QA needs,✦ Onboarding of new employees,✦ Organizing QA weekly, 1:1, and roadmap meetings,✦ Assisting with process and methodology development and improvement,✦ Participating in the recruitment process,✦ Running team-building meetings,✦ Arranging courses for the team,✦ Organizing and coordinating presentations for the team,✦ Conflict resolution,✦ Soft skills mentoring,✦ Collecting and giving feedback.

Katowice I Okolice

✧ Coaching the team members in self-management and cross-functionality,✧ Helping the Scrum Team focus on creating value,✧ Ensuring that all Scrum events take place and are positive, productive, and kept within the timebox,✧ Leading, training, and coaching the organization in its Scrum adoption,✧ Planning and advising Scrum implementations within the organization,

Katowice, Woj. Śląskie, Polska

✦ Managing the project from kickoff till delivery and maintenance,✦ Handling daily communication,✦Creating the MVP for complex projects,✦ Managing the scope (backlog) of the project,✦ Handling multiple projects at the time,✦ Risk management.

Katowice, Woj. Śląskie, Polska

✧ Workflow Planning and Coordination: Developed and maintained schedules for team workflows, aligning with client demands and company objectives.✧ Client Relationship Management: Acted as the primary client contact, addressing needs and fostering strong relationships.✧ International Project Management: Managed projects across territories, adapting to regional and cultural specificities.✧ Cross-functional Team Collaboration: Facilitated communication and collaboration between delivery teams and clients.✧ Process Improvement: Identified and implemented enhancements to optimize planning and workflow processes.✧ Quality Assurance: Monitored deliverables to ensure they met quality standards and client expectations.✧ Resource Allocation and Management: Effectively allocated resources across multiple teams and projects to meet deadlines.✧ Decision-Making and Problem Solving: Analyzed situations and resolved issues related to resource planning and client service.✧ Documentation and Reporting: Maintained accurate records and prepared reports on project status and client satisfaction.✧ Systems and Tools Management: Utilized planning systems and tools to track progress and manage resources.✧ Training and Mentoring: Provided training and support to team members on planning processes and tools.✧ Conflict Resolution: Resolved conflicts between delivery teams and clients, ensuring smooth project execution.✧Project Scoping and Budgeting: Assisted in defining project scopes, setting timelines, and managing budgets.✧ Organizational Skills: Managed multiple projects and tasks simultaneously with strong organizational skills.✧ Attention to Detail: Ensured accuracy and thoroughness in all planning and execution aspects.✧ Reservation Management: Handled reservations and bookings related to project resources and client requirements.

Bytom, Woj. Śląskie, Polska

Customer Experience Manager, Customer Experience

The purpose of this study is to equip students with the skills to effectively implement Customer Experience Management (CXM) strategies.

Magister (Mgr), Filologia Słowiańska