Due to the small size of the company the Marketing Manager role encompassed a broad range of responsibilities, acting both as the strategist and the executor. I have developed a Marketing strategy that includes the Marketing Plan and documentation on overall brand positioning. The responsibilities included overseeing the brands social media channels and content creation, internal brand management, visual brand communication continuity, Budget management, analytics and reports.As the marketing manager I was reporting directly to the CEO and the Management Board

As the Customer Support & Experience Manager I was responsible for all customer facing communication and the customer experience while interacting with the brand. As part of this role I have managed the Customer Support team, Introduced the Customer support Policy & Standard documentation, implemented a QA process, Complaints handling Policy & Processes, Introduced a new customer support platform, managed mass Communication in regards to major service changes and more.In this role I was reporting to the Country Manager and the CEO, have Successfully passed an expternal audit.

Transaction screening & Monitoring, review of customer activity and ensuring compliance with AML Laws and Regulations, Process documentation and Improvement.

As the 2nd level Transaction sccreening officer I was responsible for screening customer transactions, analyzing their activity and ensuring the compliance with AML laws and local regulations.

Preforming financial and other various back office tasks, driving the Continuous Improvement projects (team & cross-team), process mapping current and new processes and tasks.During My time with the company I was recognized in the monthly Company Wide recognition events (high5) 5 times for my work with the procedures of our team and collanoration with other teams, Process improvements.

Extensive thechnical sutomer support. Help using the comanies online tools and other software provided by the comany, asistance in setting up the networking and POS hardware, troubleshooting.

Account management of over 20 customer support projects, people management of a team over 20 people, making sure that we provide 24/7/365 customer support, quality management and trainings. Making sure all contract obligations are met. Personal integration and training.

Full customer support via phone, email and chat in over 20 different projects, handling various customer inquiries, assisting in trainings and training material preparation.

Customer support via phone, email and chat, problemsolving. Working evening and night shifts.