Customer Service Representative
Current• Complete order flow management from order acquisition to order invoice in compliance with agreed trade terms with a key role in the submissions of special orders• Delivery flow management by liaising directly with Production, Planning, Logistics, Operations and customer whilst acting as first point of contact in the event of any query/issue• Key sales/customer-related analysis and reporting to the benefit of both Sales team and customer• Customer master data management ensuring timely maintenance, accuracy, completeness, and integrity of all information including promotions• Backorders and open orders portfolio management to ensure a clean sheet• Customer’s first point of contact for all possible their needs and requirements and coordination of unique processes for high levels of Key Accounts' satisfaction• Sales team’s first point of contact for support and trouble-shooting, especially in regard to the implementation of a new SFA tool • Active monitoring of the efficiency of existing processes, proposing to Managers and supporting them in implementing and enhancing customer service-related procedures and/or system enhancements• Development of the B2B online platform, including English-Italian-Polish translations of content
