Aleksandar Predić Email & Phone Number

Belgrade, Rs

Belgrade, Serbia

Responsible for resolving complex, escalated technical issues related to Elementor's Cloud platform, as well as addressing website-related issues for customers hosting their sites on Elementor.

Belgrade, Serbia

Consistently recognized as the top performer in the Tier 1 department for 10 consecutive months, I have a proven track record in resolving complex customer-facing issues for the world’s most popular WordPress plugin. I have also played an active role in enhancing the customer experience by contributing to various initiatives within the CX department to drive product improvement.

Belgrade, Serbia

As IT support analyst for NCR, my duties included supporting UK’s second largest retail chain - 600+ supermarkets, 800+ convenience stores, involving clients and colleagues ranging from banks to depots, to stores and colleagues from support centres - solving different areas of problems with professional etiquette and efficiency. Problem solving involved an area of work such as connecting to and restarting servers, resolving account issues, assisting engineers on site, remotely connecting to colleague’s devices to check up on issues involving Office 365, Active Directory, VMware, Android & iOS, as well as working with different handsets and printers in the stores, updating the devices and their profiles, all while making sure that the service is delivered at a satisfactory level. I’ve worked on thousands of tickets, calls and sessions, and have well established experience in ServiceNow ticketing system.